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- Tasks: Provide Tier I Helpdesk support and troubleshoot IT issues for users.
- Company: Join a dynamic team at ProfessionLX supporting the US Navy's research mission.
- Benefits: Enjoy competitive salary, 28 days holiday, and professional development opportunities.
- Other info: Be part of a supportive team focused on empowering customers and enhancing IT services.
- Why this job: Make a real impact by helping users solve tech problems in a collaborative environment.
- Qualifications: Experience in help desk roles and proficiency in Microsoft Office 365 required.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT THE ROLE
ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full time Information Technology Tier I Support Specialist candidates to join our team in support of the US Navy's research mission. This position will provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content management, and Command Leadership. Successful candidates will possess relevant experience and professional certification.
What you will do:
- Provide basic technical assistance, help desk resolution, and service desk delivery.
- Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.
- Maintain knowledge of software packages (e.g. MS Office, Adobe) and IT infrastructure utilized by ONR Global staff.
- Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving.
- Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
- Support local IT infrastructure and equipment as part of the CIO team.
- Maintain awareness of WIFI provision in Blenheim Crescent.
- Recommend improvements in WIFI provision and/or hardware to improve WIFI.
- Implement improvements at CIO direction.
- Retain a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort.
- Support conference room and leadership teleconference equipment.
- Recommend improvements in teleconference equipment.
- Implement improvements at CIO direction.
Requirements
What you will bring:
- Experience in a help desk/support desk role.
- Experience & proficiency with commercial software, including Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel).
- Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners.
- Excellent customer service.
Your education and experience:
- High school diploma or equivalent.
- Currently have, or be able to quickly obtain, one of the following certifications: A+ CE, CCNA-Security, CND, Network+ CE, SSCP.
- National Agency Check or host nation equivalent.
Benefits
We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, 28 days holiday (inclusive of US Federal holidays), professional development, and generous paid time off. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.
Information Technology Tier I Support Specialist in London employer: ProfessionLX, Ltd
Contact Detail:
ProfessionLX, Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Tier I Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common help desk scenarios. Think about how you'd troubleshoot issues with software like MS Office or handle customer queries. We want you to shine!
✨Tip Number 3
Show off your tech skills! Bring examples of how you've solved problems in the past, especially with IT infrastructure or customer service. Real-life stories make you memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Information Technology Tier I Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of an IT Tier I Support Specialist, so don’t hold back on showcasing your help desk experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission. We love seeing enthusiasm and a personal touch, so let your personality come through.
Show Off Your Certifications: If you’ve got any relevant certifications like A+ CE or Network+ CE, make sure they’re front and centre in your application. We value these qualifications and they can really set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right where it needs to be. Plus, we love seeing applicants who take that extra step!
How to prepare for a job interview at ProfessionLX, Ltd
✨Know Your Tech
Brush up on your knowledge of common software packages like Microsoft Office 365 and Adobe. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity with the tech they'll expect you to support.
✨Customer Service is Key
Prepare examples of how you've handled customer service issues in the past. Think about specific situations where you resolved a problem or improved a process, as this will demonstrate your ability to provide excellent support.
✨Communication Skills Matter
Practice articulating your thoughts clearly and concisely. Since you'll be communicating with senior military personnel and international partners, being able to convey technical information in an understandable way is crucial.
✨Certifications Ready
Make sure you're familiar with the certifications mentioned in the job description, like A+ CE or Network+ CE. If you already have one, be prepared to discuss how it has helped you in your previous roles, and if not, show your eagerness to obtain one quickly.