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For Companies At a Glance
- Tasks: Provide Tier I Helpdesk support and troubleshoot IT issues for users.
- Company: Join a dynamic team at ProfessionLX supporting the US Navy's research mission.
- Benefits: Full-time position with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on empowering employees to excel.
- Why this job: Make a difference by helping users solve tech problems and improve IT services.
- Qualifications: Experience in help desk roles and relevant professional certification required.
The predicted salary is between 25000 - 32000 £ per year.
ABOUT THE ROLE
ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full time Information Technology Tier I Support Specialist candidates to join our team in support of the US Navy's research mission. This position will provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content management, and Command Leadership. Successful candidates will possess relevant experience and professional certification.
What you will do:
- Provide basic technical assistance, help desk resolution, and service desk delivery.
- Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.
- Maintain knowledge of software packages (e.g. MS Office, Adobe) and IT infrastructure utilized by ONR Global staff.
- Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving.
- Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
- Support local IT infrastructure and equipment as part of the CIO team.
- Maintain awareness of WIFI provision in Blenheim Crescent.
- Recommend improvements in WIFI provision and/or hardware to improve WIFI.
- Implement improvements at CIO direction.
- Retain a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort.
- Support conference room and leadership teleconference equipment.
- Recommend improvements in teleconference equipment.
- Implement improvements at CIO direction.
Requirements
What you will bring:
- Experience in a help desk/support desk role.
Information Technology Tier I Support Specialist employer: ProfessionLX, Ltd
Contact Detail:
ProfessionLX, Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Tier I Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at ProfessionLX on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting scenarios and customer service experiences. We want to see how you handle real-life situations!
✨Tip Number 3
Showcase your passion for IT! During interviews, share examples of how you've gone above and beyond in previous roles. This will help us see your commitment to providing top-notch support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Information Technology Tier I Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of an IT Tier I Support Specialist, so don’t hold back on showcasing your help desk experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting the US Navy's research mission and how your skills can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Technical Skills: Since this role involves troubleshooting and technical assistance, make sure to list any relevant software knowledge or certifications you have. We’re particularly interested in your familiarity with tools like MS Office and Adobe, so don’t forget to mention those!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ProfessionLX, Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of common software packages like MS Office and Adobe. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully resolved user issues. Highlight your ability to communicate clearly and patiently, especially when dealing with frustrated users.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties mentioned in the job description, such as supporting local IT infrastructure and managing ticketing systems. Prepare to discuss how your previous experience aligns with these responsibilities.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about the team dynamics, the tools they use, or how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.