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- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Roxy Ball Room, the ultimate playground for adults with games and great vibes.
- Benefits: Enjoy a competitive salary, tips, discounts, and exciting team incentives.
- Other info: Opportunities for personal growth and development in a dynamic workplace.
- Why this job: Be the face of the venue and make every guest's visit memorable and fun.
- Qualifications: Energetic leaders with a passion for hospitality and team motivation.
The predicted salary is between 32000 - 32000 £ per year.
A LITTLE BIT ABOUT OUR BRAND
Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be. Started by 2 brothers 13 years ago, falling under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come! Our mission is to bring the playground to the bar.
WANT TO BE A PART OF SOMETHING AMAZING?
WHAT WE’D EXPECT FROM YOU
In a Front of House Manager we want an energetic, people-focused leader to lead our guest experience in a fast-paced competitive socialising environment. You’ll be the face of the venue, ensuring seamless service across the bar, floor, and games areas while driving team performance, guest satisfaction, and operational excellence. Winning personality and a fun-loving spirit are a must!
Role Responsibilities
- Deliver a world-class guest experience that blends hospitality with entertainment.
- Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments.
- Manage guest flow during peak times, ensuring smooth check-ins, table allocations, and activity scheduling.
- Monitor feedback channels (online reviews, guest surveys) and implement improvements.
- Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts).
- Deliver training on service standards, product knowledge, and upselling.
- Drive sales through upselling, promotions, and cross-selling activities.
- Monitor key FOH KPIs.
- Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts.
- Lead pre-shift briefings to set expectations and communicate priorities across all departments.
- Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.
WHAT WE’RE LOOKING FOR FROM AN INDIVIDUAL
We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values:
- Passionate attitude
- Loves to be professional playful
- Always gives good energy to your team.
WHAT YOU GET
- Salary £32,000
- Tips & service charge shared equally amongst the whole team
- 50% off food and drink and free gaming
- Regular team incentives – with rewards including paid trips abroad!
- 2 Staff Socials throughout the year
- Employee Assistance Program that includes access to free counselling services
- Further development opportunities within the company growth
- Development courses including; leadership, mental health awareness, first aid and personal licences.
- Access to Rewards Gateway, offering discounts at 100s of retailers
- Cycle2Work Scheme
- SmartTech – buy tech from Currys and spread the cost interest free!
- Full access to your Tips & Service Charge weekly through TiPJAR
JOB SPECIFICS
- 45hr working week across 5 shifts
- It is expected that you will be available to work weekends and public holidays
- Expected to have a reliable commute to work
- Managing a large team of up to 50 staff members
- Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
- Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.
THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE ROXY TEAM? HIT APPLY NOW! GOOD LUCK!
Front of House Manager in Manchester employer: Professionals At Play
Contact Detail:
Professionals At Play Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Manchester
✨Tip Number 1
Get to know the venue! Before your interview, pop into Roxy Ball Room and soak up the atmosphere. Chat with staff and guests to get a feel for the vibe. This will help you show your enthusiasm and understanding of what makes Roxy special.
✨Tip Number 2
Show off your personality! Roxy is all about fun and energy, so let your character shine through in your interactions. Be engaging and lively during your interview – it’s a great way to demonstrate that you’re the perfect fit for the team.
✨Tip Number 3
Prepare to discuss your leadership style. As a Front of House Manager, you’ll be leading a large team. Think about examples from your past experiences where you’ve motivated and coached others, and be ready to share those stories.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics, guest experience strategies, or upcoming events at Roxy. This not only helps you learn more but also shows that you’re genuinely excited about the role.
We think you need these skills to ace Front of House Manager in Manchester
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your personality shine through in your application. Share your passion for hospitality and how you can bring that fun-loving spirit to Roxy Ball Room.
Tailor Your Application: Make sure to customise your application to match our vibe. Highlight your experience in fast-paced environments and how you've created memorable guest experiences in the past.
Be Clear and Concise: Keep it straightforward! We appreciate clarity, so make sure your application is easy to read and gets straight to the point. Use bullet points if needed to showcase your skills and achievements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Roxy Ball Room.
How to prepare for a job interview at Professionals At Play
✨Know the Brand Inside Out
Before your interview, dive deep into Roxy Ball Room's vibe and offerings. Familiarise yourself with their games, drinks menu, and overall atmosphere. This will not only show your enthusiasm but also help you connect your experience to their unique brand.
✨Show Off Your People Skills
As a Front of House Manager, you'll be the face of the venue. Prepare examples of how you've successfully engaged with guests and resolved issues in past roles. Highlight your ability to create memorable experiences and keep the energy high!
✨Demonstrate Leadership Qualities
Think about times when you've led a team or managed a busy environment. Be ready to discuss your approach to motivating staff, conducting training, and ensuring smooth operations during peak times. Roxy values a fun-loving spirit, so let your personality shine through!
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like managing guest flow during a busy night or handling negative feedback. Practice your responses to these scenarios, focusing on how you'd maintain service excellence and team morale under pressure.