At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Roxy Ball Room, the ultimate playground for adults with games and great vibes.
- Benefits: Enjoy a competitive salary, tips, discounts, and exciting team incentives.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the face of the venue and make every guest's visit memorable and fun.
- Qualifications: Energetic leaders with a passion for hospitality and team motivation.
The predicted salary is between 25800 - 36300 £ per year.
A little bit about our brand: Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice‑free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be.
Started by 2 brothers 13 years ago, falling under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come! Our mission is to bring the playground to the bar.
Want to be a part of something amazing?
What we’d expect from you:
- In a Front of House Manager we want an energetic, people‑focused leader to lead our guest experience in a fast‑paced competitive socialising environment.
- You’ll be the face of the venue, ensuring seamless service across the bar, floor, and games areas while driving team performance, guest satisfaction, and operational excellence.
- Winning personality and a fun‑loving spirit are a must!
Role Responsibilities:
- Deliver a world‑class guest experience that blends hospitality with entertainment.
- Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments.
- Manage guest flow during peak times, ensuring smooth check‑ins, table allocations, and activity scheduling.
- Monitor feedback channels (online reviews, guest surveys) and implement improvements.
- Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts).
- Deliver training on service standards, product knowledge, and upselling.
- Drive sales through upselling, promotions, and cross‑selling activities.
- Monitor key FOH KPIs.
- Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts.
- Lead pre‑shift briefings to set expectations and communicate priorities across all departments.
- Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.
What we’re looking for from an individual:
- We want you to bring enthusiasm and your own character to the role.
- Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values:
- Passionate attitude
- Loves to be professional playful
- Always gives good energy
- Your team. Every time
What you get:
- Salary £30,800
- Tips & service charge shared equally amongst the whole team
- 50% off food and drink and free gaming
- Regular team incentives - with rewards including paid trips abroad!
- 2 Staff Socials throughout the year
- Employee Assistance Program that includes access to free counselling services
- Further development opportunities within the company growth
- Development courses including: leadership, mental health awareness, first aid and personal licences.
- Access to Rewards Gateway, offering discounts at 100s of retailers
- Cycle2Work Scheme
- SmartTech - buy tech from Curry's and spread the cost interest free!
Job specifics:
- 45hr working week across 5 shifts
- It is expected that you will be available to work weekends and public holidays
- Expected to have a reliable commute to work
- Managing a large team of up to 50 staff members
- Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
- Liaising with all departments of the Professionals At Play business including: marketing, sales, finance, operations and maintenance.
Think you’ve got what it takes to be in the Roxy team? Hit apply now! Good luck!
Front of House Manager in Liverpool employer: Professionals At Play
Roxy Ball Room is an exciting and vibrant employer, offering a unique blend of hospitality and entertainment in the heart of Liverpool. With a strong focus on employee development, team incentives, and a fun work culture, staff enjoy benefits such as generous discounts, shared tips, and opportunities for personal growth within a rapidly expanding company. Join us to be part of a dynamic team that values passion, energy, and a playful spirit, all while delivering unforgettable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Liverpool
✨Tip Number 1
Get to know the venue! Before your interview, pop into Roxy Ball Room and soak up the atmosphere. Chat with staff and customers to understand the vibe. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Show off your personality! Roxy is all about fun and energy, so let your character shine through in your interactions. Whether it’s a casual chat or a formal interview, be yourself and bring that playful spirit we love.
✨Tip Number 3
Prepare to discuss your leadership style. As a Front of House Manager, you'll be leading a team, so think about examples where you've motivated others or handled challenges. We want to see how you can drive performance and create memorable moments for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Roxy family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Front of House Manager in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the fun-loving spirit that Roxy is all about. Don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Front of House Manager role. Highlight your experience in hospitality and any leadership roles you've had. We love seeing how you can bring your unique skills to our vibrant team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured CV and cover letter that gets straight to the good stuff. Remember, we’re looking for someone who can manage a busy environment, so show us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Roxy family right from the start!
How to prepare for a job interview at Professionals At Play
✨Know the Brand Inside Out
Before your interview, dive deep into Roxy Ball Room's vibe and offerings. Familiarise yourself with their games, drinks menu, and overall atmosphere. This will not only show your enthusiasm but also help you connect your experience to their unique brand.
✨Show Off Your People Skills
As a Front of House Manager, you'll be the face of the venue. Prepare examples of how you've successfully engaged with guests and resolved issues in previous roles. Highlight your ability to create memorable moments and maintain a fun atmosphere.
✨Demonstrate Leadership Experience
Be ready to discuss your leadership style and how you've motivated teams in fast-paced environments. Share specific instances where you've driven team performance or improved guest satisfaction, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect questions about managing peak times and guest flow. Think through scenarios where you've had to make quick decisions or handle difficult situations. Showing that you can think on your feet will impress them and demonstrate your readiness for the role.
