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- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Roxy Lanes, where entertainment meets hospitality in a lively atmosphere.
- Benefits: Enjoy a competitive salary, tips, discounts, and exciting team incentives.
- Why this job: Be the face of the venue and make every guest's visit memorable!
- Qualifications: Energetic leaders with a passion for people and a playful spirit.
- Other info: Opportunities for growth and development in a dynamic team.
The predicted salary is between 30000 - 36000 £ per year.
A little bit about our brand: Looking for a fun and exciting opportunity? Let the good times roll at Roxy Lanes! Here you will always find state of the art ten-pin bowling lanes, with our venues being centred around this game – hence the name! A wide variety of other gaming is also available, from Shuffleboard to American Pool, Tech Darts to Karaoke and much more! Roxy Lanes also attracts a family audience, allowing under 18s in during the daytime accompanied by an adult. Live sports are also available throughout all Roxy Lanes venues, showing key sporting events through Sky Sports and BT Sports.
Our mission is to bring the playground to the bar.
What we’d expect from you: In a Front of House Manager we want an energetic, people-focused leader to lead our guest experience in a fast-paced competitive socialising environment. You’ll be the face of the venue, ensuring seamless service across the bar, floor, and games areas while driving team performance, guest satisfaction, and operational excellence. Winning personality and a fun-loving spirit are a must!
Role Responsibilities:- Deliver a world-class guest experience that blends hospitality with entertainment.
- Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments.
- Manage guest flow during peak times, ensuring smooth check-ins, table allocations, and activity scheduling.
- Monitor feedback channels (online reviews, guest surveys) and implement improvements.
- Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts).
- Deliver training on service standards, product knowledge, and upselling.
- Drive sales through upselling, promotions, and cross-selling activities.
- Monitor key FOH KPIs.
- Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts.
- Lead pre-shift briefings to set expectations and communicate priorities across all departments.
- Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.
- We want you to bring enthusiasm and your own character to the role.
- Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values:
- Passionate attitude
- Loves to be professional playful
- Always gives good energy
- Your team. Every time
- Salary £31,800
- Tips & service charge shared equally amongst the whole team
- 50% off food and drink and free gaming
- Regular team incentives- with rewards including paid trips abroad!
- 2 Staff Socials throughout the year
- Employee Assistance Program that includes access to free counselling services
- Further development opportunities within the company growth
- Development courses including leadership, mental health awareness, first aid and personal licences.
- Access to Rewards Gateway, offering discounts at 100s of retailers
- 45hr working week across 5 shifts
- It is expected that you will be available to work weekends and public holidays
- Expected to have a reliable commute to work
- Managing a large team of up to 50 staff members
- Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
- Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance.
Think you’ve got what it takes to be in the Roxy team? Hit apply now! Good luck!
Front of House Manager employer: Professionals At Play
Contact Detail:
Professionals At Play Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Get to know the venue! Before your interview, pop into Roxy Lanes and soak up the atmosphere. Chat with staff and guests to understand what makes it tick. This will not only help you stand out but also show your genuine interest in being part of the team.
✨Tip Number 2
Show off your personality! Roxy is all about fun and energy, so let your character shine through during interviews. Share stories that highlight your leadership skills and how you've created memorable experiences for guests in the past.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle busy periods or guest complaints. Roxy wants someone who can keep the vibe positive, so be ready to demonstrate your problem-solving skills and ability to motivate a team under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Roxy family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your personality shine through in your application. Share your passion for hospitality and how you bring fun to the workplace – it’s all about that winning spirit!
Tailor Your Application: Make sure to customise your application to fit the Front of House Manager role. Highlight your experience in leading teams and delivering exceptional guest experiences, as this is what we’re all about at Roxy Lanes.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the job description. No need for fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Roxy team. Good luck!
How to prepare for a job interview at Professionals At Play
✨Know the Brand Inside Out
Before your interview, make sure you understand Roxy Lanes' mission and values. Familiarise yourself with their offerings, from ten-pin bowling to karaoke. This will help you demonstrate your enthusiasm and show that you're genuinely interested in being part of their fun-loving team.
✨Show Off Your People Skills
As a Front of House Manager, you'll be the face of the venue. Prepare examples of how you've successfully engaged with guests and resolved issues in previous roles. Highlight your ability to create memorable moments and maintain a positive atmosphere, as this aligns perfectly with what Roxy Lanes is all about.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in leading and motivating teams. Share specific instances where you've coached team members or improved service standards. Roxy Lanes is looking for someone who can drive performance, so showcasing your leadership skills will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially during peak times. Think of scenarios where you've managed guest flow or handled difficult situations. Practising these responses will help you feel more confident and show that you're equipped to handle the fast-paced environment at Roxy Lanes.
