At a Glance
- Tasks: Lead a fun team, ensuring guests have the best gaming experience at Roxy Lanes.
- Company: Join Roxy Lanes, a vibrant brand with 28 sites nationwide and a passion for play.
- Benefits: Enjoy a £33,000 salary, tips, 50% off food, and exciting team incentives.
- Other info: Access development courses and enjoy regular staff socials and rewards.
- Why this job: Be part of an energetic environment where your personality shines and growth is encouraged.
- Qualifications: Bring enthusiasm, leadership skills, and a love for hospitality to the role.
The predicted salary is between 33000 - 33000 £ per year.
A little bit about our brand: Looking for a fun and exciting opportunity? Let the good times roll at Roxy Lanes! Here you will always find state of the art ten-pin bowling lanes, with our venues being centred around this game. A wide variety of other gaming is also available, from Shuffleboard to American Pool, Tech Darts to Karaoke and much more! Roxy Lanes also attracts a family audience, allowing under 18s in during the daytime accompanied by an adult. Live sports are also available throughout all Roxy Lanes venues, showing key sporting events through Sky Sports and BT Sports.
Want to be a part of something amazing?
What we’d expect from you:
- In an Assistant Manager we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality.
- Winning personality and a fun-loving spirit are a must!
- Ensure we are delivering the best gaming experience for our guests on every visit.
- Having an input on delivering the quarterly business plans.
- Leading by example through training, coaching and developing a winning team.
- Report financials and venue targets for End of Night Service.
- Managing the Safety, Security and licensing aspects of the business.
- Managing our guest experience platform to improve service and standards.
- Maintain a fun and engaging culture using our Brand Standards and Company Ethos.
- Encourage your team members within their growth and development.
- Ensuring service standards and duty management are upheld throughout operating hours.
- Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s.
- Be an industry expert in all areas of duty management.
What we’re looking for from an individual:
- We want you to bring enthusiasm and your own character to the role.
- Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values.
- Passionate attitude.
- Loves to be professional playful.
- Always gives good energy.
- Your team. Every time.
What you get:
- Salary £33,000.
- Tips & service charge shared equally amongst the whole team.
- 50% off food and drink and free gaming.
- Regular team incentives- with rewards including paid trips abroad!
- 2 Staff Socials throughout the year.
- Employee Assistance Program that includes access to free counselling services.
- Further development opportunities within the company growth.
- Development courses including; leadership, mental health awareness, first aid and personal licences.
- Access to Rewards Gateway, offering discounts at 100s of retailers.
- Cycle2Work Scheme.
- SmartTech - buy tech from Currys and spread the cost interest free!
- Full access to your Tips & Service Charge weekly through TiPJAR.
Job specifics:
- 45hr working week across 5 shifts.
- It is expected that you will be available to work weekends and public holidays.
- Expected to have a reliable commute to work.
- Managing a large team of up to 50 staff members.
- Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager.
- Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.
Assistant Manager in Cardiff employer: Professionals At Play
At Roxy Lanes Cardiff, we pride ourselves on creating a vibrant and engaging work environment where fun meets professionalism. As an Assistant Manager, you'll not only lead a dynamic team but also enjoy fantastic benefits such as shared tips, generous discounts, and opportunities for personal development through various training courses. Join us in delivering unforgettable experiences while being part of a rapidly growing brand that values your contributions and encourages your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Professionals At Play. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Professionals At Play
Don't be shy about reaching out to Professionals At Play directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Professionals At Play and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Professionals At Play
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
