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- Tasks: Support event coordination and deliver exceptional customer service during events.
- Company: Join Church House Westminster, a diverse and inclusive workplace.
- Benefits: Gain hands-on experience, mentoring, and training in the events industry.
- Other info: Flexible hours with opportunities for early mornings, evenings, and weekends.
- Why this job: Kickstart your career in events with real-world experience and professional growth.
- Qualifications: Friendly, organised, and eager to learn about events and hospitality.
The predicted salary is between 18500 - 25000 ÂŁ per year.
The Events Assistant Apprentice will support the Events and Operations teams across a range of administrative, customer facing, and operational duties. The role provides hands-on experience in event coordination, front of house service, client communication, and administrative support. It is designed to develop skills relevant to future roles such as Events Assistant, Events Administrator, or Sales and Events Executive. The apprentice will contribute to the smooth running of events, uphold excellent customer service standards, and assist in maintaining accurate administrative systems.
Church House Westminster is an equal opportunities employer and is committed to fostering a diverse and inclusive working environment.
Key Responsibilities- Front of House & Event Support
- Assist the Events team in delivering exceptional service during events.
- Help meet and greet clients, guests, and organisers.
- Support event set up checks, including signage, room layout, and cleanliness standards.
- Respond to client requests during events and ensure smooth delegate flow.
- Assist in the delivery/collection of client materials to/from meeting rooms.
- Administrative Support
- Support Diary and Event Manager updating/maintaining background information in the diary.
- Support invoicing processes, including checking invoices and monitoring deposit payments (training provided).
- Produce daily event signage and assist with placement around the building.
- Support in producing enquiry or statistical reports as required.
- Event Coordination Support (training-focused)
- Under supervision and as skills develop, the apprentice may support with handling client enquiries and assisting with proposals.
- Supporting provisional booking follow-up and diary updates.
- Learning how to prepare function sheets and coordinate details with Operations and Catering.
- Attending show rounds with senior team members.
- Understanding AV requirements, room layouts, and event logistics planning.
- Customer Service
- Friendly, professional, and confident in dealing with clients face-to-face.
- Ability to remain calm and positive under pressure.
- Understanding of high customer service standards and guest care.
- Communication
- Clear verbal communication and polite telephone manner.
- Ability to build rapport with clients and colleagues.
- Understanding of professional email etiquette.
- Organisation & Time Management
- Ability to prioritise tasks and work to deadlines.
- Willingness to work in a fast-paced, event-driven environment.
- Flexible, proactive, and able to multitask.
- Operational Awareness
- Enthusiasm for events and hospitality.
- Willingness to learn room set ups, event flow, and Duty Manager responsibilities as training progresses.
- Technical Skills
- Basic computer literacy, including Microsoft Office.
- Willingness to learn venue booking systems and event software.
- Positive “can do” attitude.
- Motivated, reliable, and eager to develop within the events industry.
- Professional appearance and behaviour.
- Team player who builds strong relationships.
The apprentice will receive on the job training across Events, Operations, and Administration, mentoring from the Diary and Event Manager, Event Administrator, Head of Operations, Head of Client Relations, and members of the Events and AV teams. Time allocated for studies and portfolio development. Experience across a wide range of events including conferences, dinners, hybrid events, and high profile meetings.
Additional InformationThis role involves occasional early morning, evening, or weekend work depending on event schedules. Church House Westminster adheres to equal opportunities and fair recruitment practices.
Job Types: Full-time, Apprenticeship
Work authorisation: United Kingdom (required)
Work Location: In person
Events Assistant Apprentice - Level 3 employer: Professional Training Solutions
Contact Detail:
Professional Training Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Assistant Apprentice - Level 3
✨Tip Number 1
Get to know the company! Research Church House Westminster and their events. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Attend industry events or connect with people on LinkedIn. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 3
Practice your customer service skills! Since this role is all about client interaction, think of scenarios where you can demonstrate your friendly and professional approach. Role-play with friends if you need to!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Church House Westminster.
We think you need these skills to ace Events Assistant Apprentice - Level 3
Some tips for your application 🫡
Show Your Passion for Events: When you're writing your application, let us see your enthusiasm for events and hospitality shine through! Share any relevant experiences or interests that show you’re keen to learn and grow in this field.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service skills and any experience you have with event coordination or administration. We want to see how you fit into our team!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain a professional tone in your written application. Use clear language and polite communication to reflect the friendly and professional service we uphold at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Professional Training Solutions
✨Know Your Events
Familiarise yourself with the types of events Church House Westminster hosts. Research their past events and understand their audience. This will help you speak confidently about how you can contribute to their success during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve had to remain calm under pressure or resolve a client’s issue. This will demonstrate your ability to handle front-of-house responsibilities effectively.
✨Practice Your Communication
Since clear communication is key in this role, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend. This will help you feel more confident and ensure you come across as professional and polite.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Share specific examples of how you've successfully juggled multiple responsibilities, especially in fast-paced environments. This will show that you’re well-suited for the dynamic nature of event coordination.