Events Assistant Apprentice - Level 3

The Events Assistant Apprentice will support the Events and Operations teams across a range of administrative, customer facing, and operational duties. The role provides hands-on experience in event coordination, front of house service, client communication, and administrative support. It is designed to develop skills relevant to future roles such as Events Assistant, Events Administrator, or Sales and Events Executive. The apprentice will contribute to the smooth running of events, uphold excellent customer service standards, and assist in maintaining accurate administrative systems. Church House Westminster is an equal opportunities employer and is committed to fostering a diverse and inclusive working environment.

Key Responsibilities

• Front of House & Event Support: Assist the Events team in delivering exceptional service during events. Help meet and greet clients, guests, and organisers. Support event set up checks, including signage, room layout, and cleanliness standards. Respond to client requests during events and ensure smooth delegate flow. Assist in the delivery/collection of client materials to/from meeting rooms.
• Administrative Support: Support Diary and Event Manager updating/maintaining background information in the diary. Support invoicing processes, including checking invoices and monitoring deposit payments (training provided). Produce daily event signage and assist with placement around the building. Support in producing enquiry or statistical reports as required.
• Event Coordination Support (training-focused): Under supervision and as skills develop, the apprentice may support with handling client enquiries and assisting with proposals. Supporting provisional booking follow-up and diary updates. Learning how to prepare function sheets and coordinate details with Operations and Catering. Attending show rounds with senior team members. Understanding AV requirements, room layouts, and event logistics planning.

Skills & Attributes Required

• Customer Service: Friendly, professional, and confident in dealing with clients face-to-face. Ability to remain calm and positive under pressure. Understanding of high customer service standards and guest care.
• Communication: Clear verbal communication and polite telephone manner. Ability to build rapport with clients and colleagues. Understanding of professional email etiquette.
• Organisation & Time Management: Ability to prioritise tasks and work to deadlines. Willingness to work in a fast-paced, event-driven environment. Flexible, proactive, and able to multitask.
• Operational Awareness: Enthusiasm for events and hospitality. Willingness to learn room set ups, event flow, and Duty Manager responsibilities as training progresses.
• Technical Skills: Basic computer literacy, including Microsoft Office. Willingness to learn venue booking systems and event software.

Personal Qualities

• Positive “can do” attitude.
• Motivated, reliable, and eager to develop within the events industry.
• Professional appearance and behaviour.
• Team player who builds strong relationships.

Apprenticeship Structure

The apprentice will receive on the job training across Events, Operations, and Administration. Mentoring from the Diary and Event Manager, Event Administrator, Head of Operations, Head of Client Relations, members of the Events and AV teams. Time allocated for studies and portfolio development. Experience across a wide range of events including conferences, dinners, hybrid events, and high profile meetings.

Additional Information

This role involves occasional early morning, evening, or weekend work depending on event schedules. Church House Westminster adheres to equal opportunities and fair recruitment practices.