Project Manager in London

Project Manager Professional Role Players (PRP) are seeking an experienced, highly organised, and solutions-focused Project Manager to join our operations team. PRP is the UK’s leading provider of professional role players, with over 28 years of experience supporting healthcare education, examinations, and training across the UK and internationally. We deliver large-scale, high-stakes projects for medical schools, Royal Colleges, NHS organisations, and regulatory bodies through both face-to-face delivery and on our digital platform, Osler Online. This role is suited to someone who thrives in a fast-moving environment, enjoys managing complexity and is confident overseeing both projects and people.

The successful candidate will be responsible for leading client-facing projects, managing designated accounts, and working closely with a small team to ensure consistently high standards of delivery. This role offers a hybrid working structure, combining office-based collaboration with remote flexibility.

• Lead the planning, coordination, and delivery of client projects, ensuring timelines, resources, and quality standards are met.
• Manage designated client accounts, acting as the primary point of contact throughout the project lifecycle.
• Maintain clear, professional communication with clients, role players and staff, ensuring strong and trusted working relationships.
• Supervise and support Assistant Project Managers and administrative staff.
• Oversee the operational delivery of live projects, responding swiftly to changes and challenges.
• Book, recruit and coordinate freelance role players using PRP’s systems, ensuring appropriate selection aligned with client requirements and supporting role player training, development and performance quality.
• Identify and manage operational risks, implementing mitigation strategies where required.
• Maintain accurate project records, schedules, and documentation.
• Gather and review client feedback, identifying opportunities for improvement and account development.
• Contribute to the refinement of internal workflows, systems, and delivery processes.

• Exceptionally organised with strong attention to detail.
• Confident managing multiple priorities and deadlines.
• Calm, solutions-focused and decisive under pressure.
• A strong communicator with professional written and verbal skills.
• Comfortable supervising, promoting teamwork, accountability and smooth day-to-day coordination.
• Proactive, reliable and able to use initiative.
• Proficient IT user (including working with Microsoft Office, databases and digital online platforms).
• Collaborative and supportive, with a positive team-focused approach.
• Possesses sound judgement with strong problem-solving and decision-making capability.
• Comfortable managing sensitive information with discretion and professionalism.
• Experienced in client-facing, project management, operations, or service delivery roles.

We welcome candidates with a range of educational and professional backgrounds. Relevant experience, organisational capability and transferable skills will be valued alongside formal qualifications.

PRP offers a supportive, collaborative working environment within a highly respected and growing organisation operating at the forefront of healthcare role play and assessment delivery.

Professional Role Players is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and are dedicated to creating a supportive and accessible recruitment process. We believe that a diverse workforce strengthens the quality of our work and the experiences we provide to our clients. If you require reasonable adjustments at any stage of the recruitment process, please let us know, we are happy to support.

Please note that Professional Role Players is unable to provide visa sponsorship. Applicants must have the right to work in the UK.

Please apply with your CV and cover letter.

Salary: £37,000 - 40,000 Hours: 08:30 - 17:30