At a Glance
- Tasks: Assist customers with queries, returns, and product issues via email and live chat.
- Company: Leading hair and beauty brand with over 40 years of experience.
- Benefits: Competitive salary, discounts on products, and opportunities for training.
- Other info: Collaborative environment with a focus on personal growth and development.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and excellent written communication skills.
The predicted salary is between 24000 - 28000 £ per year.
We are a leading hair and beauty brand manufacturing company known for our innovative, high-quality products and dedication to customer satisfaction. We have over 40 years of experience working with the best people in the industry and now we are looking to grow our team. We have an exciting opportunity for a talented and committed Online Customer Service Advisor to join our dynamic and growing ecommerce team!
Role Overview
From placing an online order, through to delivery, and use of our products, we are committed to providing a best-in-class customer experience. In the event a customer should contact our customer care team via email, live chat, or social media, our Online Customer Service Advisor is ready, empowered and committed to providing a flawless service, resolving any issue and ensuring the customer is happy. The ideal candidate is someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service. We’re looking for someone with a positive attitude that shines through in your written communication, even when dealing with challenging situations. You're articulate, empathetic, and able to explain things clearly, making customers feel listened to and valued. You're naturally helpful, solutions-focused and resilient, seeing every customer enquiry as an opportunity to build trust and create a great brand experience. You're organised, detail-oriented and happy juggling multiple priorities, while working collaboratively with colleagues across ecommerce, marketing and operations. Experience in hair and beauty is a bonus, but a passion for delivering exceptional service is essential.
Responsibilities
- Responding to customer queries and assisting with returns, exchanges, and any product faults, via email and live chat.
- Responding to any customer comments with a positive and responsive voice that remains reflective of our audiences and brands.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Ensure customer satisfaction by providing friendly and efficient service.
- Maintain accurate customer records and order information.
Requirements
- Proven experience in customer service.
- Proficiency in MS Excel essential.
- Impeccable written communication skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Agile team player with a proactive approach, capable of effective time management.
- Strong attention to detail and ability to multitask.
- Passion for hair and beauty preferred.
Requirement to be onsite 5 days. Competitive salary and benefits package. Collaborative and supportive work environment. Opportunity to upskill and train in new areas. Access to company products and discounts.
Online Customer Service Advisor in Renfrew employer: Professional Beauty Systems
Join our leading hair and beauty brand as an Online Customer Service Advisor, where you'll be part of a dynamic ecommerce team dedicated to delivering exceptional customer experiences. With over 40 years in the industry, we offer a collaborative and supportive work environment, competitive salary, and opportunities for personal growth and training. Enjoy access to our innovative products and exclusive discounts while making a meaningful impact on customer satisfaction.
Contact Details:
Professional Beauty Systems Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Online Customer Service Advisor in Renfrew
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Professional Beauty Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Professional Beauty Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Online Customer Service Advisor in Renfrew
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Professional Beauty Systems:Your cover letter is your chance to shine! Tell us why you want to work at Professional Beauty Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Professional Beauty Systems!
How to prepare for a job interview at Professional Beauty Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
