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For Companies At a Glance
- Tasks: Lead daily operations of medical equipment services and ensure top-notch service delivery.
- Company: Join a leading client in the healthcare sector, focused on innovative medical solutions.
- Benefits: Enjoy competitive pay, travel opportunities, and a chance to make a real impact.
- Why this job: Be part of a dynamic team, enhancing healthcare through technology and client relationships.
- Qualifications: Engineering or clinical background with experience in healthcare contracts is essential.
- Other info: Position based in Oxford with travel to nearby NHS sites required.
The predicted salary is between 36000 - 60000 £ per year.
Profectus has a requirement for a skilled Service Delivery Manager / Deputy MES Manager in Oxford to support the successful delivery of their Managed Equipment Services (MES) contract. As second-in-command to the MES Contract Manager, you will oversee operational performance, ensure regulatory compliance, and maintain strong relationships with clients and stakeholders. This role will also involve supporting the maintenance of complex medical equipment such as CT scanners and Linear Accelerators.
Key Responsibilities
- Oversee day-to-day MES contract operations, ensuring equipment availability and timely service delivery.
- Coordinate planned maintenance, upgrades, and equipment replacements.
- Based mainly in and around Oxford but travel to sites in Swindon & Milton Keynes will be required.
- Act as a main point of contact for clients, ensuring excellent service and addressing any concerns.
- Ensure compliance with health, safety, and regulatory standards, including NHS guidelines.
- Monitor performance against KPIs and SLAs, ensuring targets are met.
- Assist with budget management and cost control.
- Provide leadership to the MES team and step into the Contract Manager role when needed.
- Identify and implement operational improvements.
Essential Qualifications & Skills
- Engineering or clinical background, preferably in Diagnostic / Radiotherapy.
- Strong communication, IT (Excel, MS 365), and problem-solving skills.
- Experience managing or supporting large-scale contracts in healthcare / NHS environment.
- Knowledge of medical equipment management and regulatory compliance.
- Ability to manage client relationships and deliver excellent customer service.
- Willing to travel to other NHS sites (all within circa 1 hour).
If this sounds like the ideal opportunity for you, please apply with an up-to-date version of your CV for immediate consideration.
Service Delivery Manager (Medical Devices) employer: Profectus Recruitment
Contact Detail:
Profectus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (Medical Devices)
✨Tip Number 1
Familiarise yourself with the specific medical devices mentioned in the job description, such as CT scanners and Linear Accelerators. Understanding their operational requirements and maintenance protocols will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the healthcare and NHS sectors, especially those involved in Managed Equipment Services. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your knowledge of regulatory compliance and health and safety standards relevant to the NHS. Being able to discuss these confidently will demonstrate your preparedness for the role.
✨Tip Number 4
Prepare examples from your past experience that showcase your problem-solving skills and ability to manage client relationships. Highlighting these will help you stand out as a candidate who can deliver excellent service.
We think you need these skills to ace Service Delivery Manager (Medical Devices)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing healthcare contracts and your engineering or clinical background. Emphasise any specific roles where you've overseen operational performance or compliance with regulatory standards.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Service Delivery Manager role. Mention your experience with medical equipment management and your ability to maintain strong client relationships, as these are crucial for the position.
Highlight Relevant Skills: In your application, clearly outline your communication, IT, and problem-solving skills. Provide examples of how you've used these skills in previous roles, especially in a healthcare or NHS environment.
Show Enthusiasm for the Role: Convey your passion for the healthcare sector and your commitment to delivering excellent service. This can set you apart from other candidates and demonstrate your suitability for the role.
How to prepare for a job interview at Profectus Recruitment
✨Showcase Your Technical Knowledge
As a Service Delivery Manager in the medical devices sector, it's crucial to demonstrate your understanding of complex medical equipment. Be prepared to discuss your experience with specific devices like CT scanners and Linear Accelerators, as well as any relevant engineering or clinical background.
✨Emphasise Communication Skills
Strong communication is key in this role, especially when liaising with clients and stakeholders. Prepare examples of how you've successfully managed client relationships in the past, addressing concerns and ensuring excellent service delivery.
✨Prepare for Compliance Questions
Given the importance of regulatory compliance in healthcare, expect questions about your knowledge of health and safety standards, particularly NHS guidelines. Brush up on these regulations and be ready to explain how you've ensured compliance in previous roles.
✨Demonstrate Leadership Experience
As you'll be stepping into the Contract Manager role when needed, highlight your leadership skills. Share examples of how you've led teams, managed performance against KPIs, and implemented operational improvements in your previous positions.
