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- Tasks: Manage day-to-day operations of medical equipment services and ensure client satisfaction.
- Company: Profectus is a leading provider in Managed Equipment Services, focused on healthcare excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Join a team that impacts healthcare delivery while developing your leadership skills.
- Qualifications: Engineering or clinical background with experience in healthcare contract management required.
- Other info: Position based in Oxford with travel to nearby NHS sites.
The predicted salary is between 36000 - 60000 £ per year.
Profectus has a brand new requirement for one of our leading clients who are looking for a skilled Service Delivery Manager / Deputy MES Contract Manager in Oxford to support the successful delivery of their Managed Equipment Services (MES) contract. As second-in-command to the MES Contract Manager, you'll be key in overseeing operational performance, ensuring regulatory compliance, and maintaining strong relationships with clients and stakeholders. This role will also involve supporting the maintenance of complex medical equipment such as CT scanners and Linear Accelerators.
Key Responsibilities
- Oversee day-to-day MES contract operations, ensuring equipment availability and timely service delivery.
- Coordinate planned maintenance, upgrades, and equipment replacements.
- Based mainly in and around Oxford but travel to sites in Swindon & Milton Keynes will be required.
- Act as a main point of contact for clients, ensuring excellent service and addressing any concerns.
- Ensure compliance with health, safety, and regulatory standards, including NHS guidelines.
- Monitor performance against KPIs and SLAs, ensuring targets are met.
- Assist with budget management and cost control.
- Provide leadership to the MES team and step into the Contract Manager role when needed.
- Identify and implement operational improvements.
Essential Qualifications & Skills
- Engineering or clinical background, preferably in Diagnostic / Radiotherapy.
- Strong communication, IT (Excel, MS 365), and problem-solving skills.
- Experience managing or supporting large-scale contracts in healthcare / NHS environment.
- Knowledge of medical equipment management and regulatory compliance.
- Ability to manage client relationships and deliver excellent customer service.
- Willing to travel to other NHS sites (all within circa 1 hour).
If this sounds like the ideal opportunity for you, please apply with an up-to-date version of your CV for immediate consideration.
Service Delivery Manager employer: Profectus Recruitment
Contact Detail:
Profectus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific Managed Equipment Services (MES) contracts and how they operate within the NHS. Understanding the nuances of these contracts will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in service delivery or contract management. Attend relevant industry events or join online forums to build connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with regulatory compliance and health and safety standards in detail. Be ready to provide examples of how you've ensured compliance in previous roles, as this is crucial for the position.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully led teams or projects in the past. Highlighting your ability to step into a managerial role when needed will set you apart from other candidates.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and contract management, particularly in healthcare or NHS environments. Emphasise your engineering or clinical background and any specific achievements related to managing medical equipment.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Discuss your experience with operational performance, client relationships, and compliance with health and safety standards. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline your strong communication, IT skills (especially in Excel and MS 365), and problem-solving abilities. Provide examples of how you've successfully managed large-scale contracts and improved operational processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Delivery Manager role.
How to prepare for a job interview at Profectus Recruitment
✨Showcase Your Technical Knowledge
As a Service Delivery Manager, it's crucial to demonstrate your understanding of medical equipment and regulatory compliance. Be prepared to discuss your experience with specific equipment like CT scanners and Linear Accelerators, as well as any relevant regulations you’ve worked with.
✨Highlight Your Leadership Skills
Since this role involves providing leadership to the MES team, share examples of how you've successfully led teams in the past. Discuss your approach to motivating team members and ensuring high performance, especially in a healthcare setting.
✨Prepare for Client Relationship Scenarios
Expect questions about managing client relationships and addressing concerns. Prepare scenarios where you successfully resolved issues or improved client satisfaction, showcasing your communication and problem-solving skills.
✨Demonstrate Your Organisational Skills
With responsibilities including overseeing operations and coordinating maintenance, it’s important to illustrate your organisational abilities. Discuss how you manage multiple tasks, prioritise effectively, and ensure compliance with health and safety standards.
