At a Glance
- Tasks: Solve complex technical issues and support infrastructure changes for diverse clients.
- Company: Growing Managed Service Provider with a hands-on, collaborative culture.
- Benefits: 25 days holiday, training support, and exposure to multiple technologies.
- Other info: Office-based role in Oxford with opportunities for client site visits.
- Why this job: Join a dynamic team and tackle exciting challenges in IT support.
- Qualifications: 5+ years in IT support with strong troubleshooting skills.
The predicted salary is between 45000 - 45000 £ per year.
Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 3rd Line Support Engineer to join their technical team.
This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects.
The Role
- Act as escalation point for complex technical issues
- Troubleshoot and resolve incidents across server, network, cloud and end-user environments
- Own high-priority tickets through to resolution
- Support infrastructure changes, upgrades and project delivery
- Carry out root cause analysis and implement permanent fixes
- Provide onsite support when required
- Work closely with internal teams and client stakeholders
- Maintain accurate documentation and service records
- Contribute to service improvement initiatives
Technical Environment
- Microsoft 365, Azure and identity platforms
- Windows Server and virtualised environments
- Networking, switching and firewall technologies
- Intune and endpoint management
- SharePoint and collaboration tools
- Backup, DR and security tooling
- PowerShell and automation
Requirements
- ~5+ years' experience in IT support, infrastructure or MSP environments
- Strong troubleshooting across Microsoft and business systems
- Experience with virtualised environments and networking concepts
- Working knowledge of Group Policy and Microsoft 365 (including Conditional Access)
- Experience with Intune and endpoint management
- Experience with firewalls, VLANs and backups
- Experience with SharePoint and email migrations
- PowerShell scripting or automation experience
- Strong communication skills and ability to manage priorities
- Full UK driving licence and access to a vehicle (mileage expensed)
Desirable
- MSP experience
- Microsoft / Azure certifications
- ITIL exposure
- Mac experience
What's on Offer
- Broad exposure across multiple technologies and client environments
- Involvement in infrastructure projects and upgrades
- Training and certification support
- Structured working environment
- 25 days holiday plus bank holidays
Working Pattern
- Office-based in Oxford, Monday to Friday
- Regular client site visits
If you're an experienced engineer looking for a varied MSP role with real technical depth, this could be a strong next step...
3rd Line Support Engineer - Windows in Oxford employer: Profectus Recruitment
Profectus Recruitment offers an exceptional work environment for 3rd Line Support Engineers in Oxford, where employees are encouraged to grow through hands-on experience with diverse technologies and client projects. With a structured working environment, generous holiday allowance, and support for training and certifications, this role provides not only a rewarding career path but also the opportunity to make a significant impact within a collaborative team. Join us to tackle complex technical challenges while enjoying a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer - Windows in Oxford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Profectus Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Profectus Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Profectus Recruitment!
✨Direct Apply to Profectus Recruitment
Let's not forget to apply directly through the Profectus Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer - Windows in Oxford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Profectus Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Profectus Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Profectus Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
