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- Tasks: Manage customer relationships and oversee medical equipment service contracts in the public sector.
- Company: Join a leading healthcare organization focused on service excellence and compliance.
- Benefits: Enjoy autonomy in a field-based role with opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your technical and leadership skills.
- Qualifications: Requires extensive healthcare experience, managerial skills, and a degree in Engineering or Clinical Services.
- Other info: Must have a full UK driving license and be eligible for DBS Enhanced Disclosure.
The predicted salary is between 36000 - 60000 £ per year.
As an Operational Account Manager, you will play a crucial role in managing customer relationships within the public sector. You will be responsible for overseeing medical equipment service contracts, ensuring compliance with industry standards, and identifying opportunities for improvement and growth.
This is a field-based role, requiring a high degree of autonomy and strong technical knowledge in medical equipment maintenance and management., * Maintain and develop relationships with existing clients, acting as the primary escalation contact.
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Oversee contract retention and service delivery, ensuring compliance with SLA agreements.
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Manage CRM systems, ensuring data integrity and accurate customer records.
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Support new business initiatives and assist in bid strategies.
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Liaise with third-party suppliers for spare parts and contract quotations.
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Investigate and report incidents involving medical devices.
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Work closely with commercial, operations, and customer experience teams to drive service excellence.
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Technical Expertise – Extensive knowledge of medical equipment function, maintenance, and regulatory standards.
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Customer Focus – Strong relationship management experience within the public sector (NHS experience desirable).
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Commercial Acumen – Ability to identify business opportunities and contribute to contract growth.
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Problem-Solving Skills – Experience investigating adverse incidents and implementing solutions.
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Leadership Ability – Experience in managing and mentoring teams.
Requirements:
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Extensive experience within the healthcare/medical equipment sector.
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Managerial experience within a similar environment.
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Recognised degree-level qualification in Engineering or Clinical Services.
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Experience working with senior NHS clinical staff is highly desirable.
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Strong IT skills, including Microsoft Office (Advanced Excel preferred).
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Full UK driving licence and willingness to travel nationwide.
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Must be eligible for DBS Enhanced Disclosure.
Operational Account Manager (Healthcare) employer: Profectus Recruitment
Contact Detail:
Profectus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Account Manager (Healthcare)
✨Tip Number 1
Familiarize yourself with the latest trends and regulations in the healthcare sector, especially regarding medical equipment. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the healthcare and medical equipment sectors. Attend industry conferences or local meetups to connect with potential colleagues and learn about job openings that may not be advertised widely.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and improved service delivery in previous roles. Highlighting your problem-solving skills and leadership experience will set you apart from other candidates.
✨Tip Number 4
Make sure to showcase your technical expertise in medical equipment maintenance during interviews. Be ready to explain how your background aligns with the requirements of the role, particularly your experience with NHS clinical staff and contract management.
We think you need these skills to ace Operational Account Manager (Healthcare)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operational Account Manager position. Understand the key responsibilities and required skills, especially focusing on customer relationship management and technical knowledge in medical equipment.
Highlight Relevant Experience: When writing your CV and cover letter, emphasize your extensive experience within the healthcare or medical equipment sector. Be sure to mention any managerial roles and your familiarity with NHS operations, as this is highly desirable.
Showcase Technical Expertise: Demonstrate your technical knowledge of medical equipment maintenance and regulatory standards in your application. Provide specific examples of how you've applied this knowledge in previous roles to enhance service delivery and compliance.
Tailor Your Application: Customize your application materials to reflect the language and requirements outlined in the job description. Use keywords related to customer focus, problem-solving skills, and commercial acumen to align your experience with what the company is looking for.
How to prepare for a job interview at Profectus Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your extensive knowledge of medical equipment and maintenance. Highlight specific examples where you've ensured compliance with industry standards and how you've handled technical challenges in the past.
✨Demonstrate Relationship Management Skills
Since this role involves managing customer relationships, share experiences where you've successfully maintained and developed client relationships, particularly within the public sector. Mention any relevant NHS experience you have.
✨Highlight Problem-Solving Abilities
Prepare to discuss instances where you've investigated incidents involving medical devices and implemented effective solutions. This will showcase your problem-solving skills and ability to handle adverse situations.
✨Emphasize Commercial Acumen
Talk about your ability to identify business opportunities and contribute to contract growth. Provide examples of how you've supported new business initiatives or assisted in bid strategies in previous roles.
