At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist with tech projects.
- Company: Join a well-established professional services firm with a supportive culture.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in tech.
- Other info: Dynamic role with opportunities for growth and learning in a tech-driven environment.
- Why this job: Make a real difference by helping users and improving technology across multiple offices.
- Qualifications: Experience in IT support, strong problem-solving skills, and a full UK driving licence.
The predicted salary is between 30000 - 42000 £ per year.
Profectus Recruitment is partnering with a well-established professional services firm to recruit a 1st / 2nd Line Engineer. This newly created role will provide IT support across multiple offices, assisting around 100+ users and supporting wider technology projects. The role will initially be based in High Wycombe, with regular travel to other offices. A full driving licence and access to a vehicle is essential.
Key Responsibilities
- Provide 1st and 2nd line IT support for users, troubleshooting hardware and software issues
- Assist the IT service desk and escalate issues where required
- Support system implementations, onboarding, office moves, and user training
- Help develop reporting, including Power BI dashboards, and support adoption of new technologies
- Contribute to knowledge management, internal resources, and documentation
- Assist with technology improvement initiatives, cyber security awareness, and AI adoption
About You
- Previous experience in IT support or service desk roles
- Strong problem-solving and troubleshooting skills
- Confident communicator able to support non-technical users
- Proactive, adaptable, and able to manage multiple priorities
- Interest in technology improvement, reporting, or automation a plus
- Full UK driving licence and access to a vehicle
IT Support Engineer employer: Profectus Recruitment
Profectus Recruitment offers a dynamic and supportive work environment for IT Support Engineers, where you will have the opportunity to grow your skills while providing essential support across multiple offices. With a focus on employee development and a culture that encourages innovation and collaboration, you will be part of a team that values your contributions and invests in your professional growth. Located in High Wycombe, this role not only provides a chance to engage with diverse technology projects but also allows for regular interaction with colleagues across various locations, enhancing your experience and network.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you’d handle common IT issues. Practising with mock interviews can help you feel more confident and articulate your problem-solving process clearly.
✨Tip Number 3
Show off your tech passion! When chatting with potential employers, share your interest in technology improvements and any relevant projects you've worked on. This will highlight your proactive nature and adaptability, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your previous experience in IT support and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional, and don’t forget to mention your interest in technology improvement.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Profectus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss common hardware and software issues you've resolved in the past. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Communication Skills
As you'll be supporting non-technical users, it's crucial to demonstrate your ability to communicate complex ideas simply. Prepare examples of how you've helped users in the past, focusing on your approach to making tech accessible for everyone.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to think on your feet. Practice responding to hypothetical situations, like how you'd handle a major system outage or a user struggling with new software. This will highlight your problem-solving skills and adaptability.
✨Express Your Interest in Continuous Learning
The role involves technology improvement and adoption, so show your enthusiasm for learning new tools and techniques. Mention any relevant courses or certifications you've pursued, and discuss how you stay updated with industry trends. This will demonstrate your proactive attitude towards professional growth.
