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- Tasks: Manage key client relationships and oversee medical equipment service contracts.
- Company: Join a leading provider of medical equipment services in the public sector.
- Benefits: Enjoy a competitive salary, car allowance, and generous benefits.
- Why this job: Be part of a crucial role that drives service excellence and contract growth.
- Qualifications: Extensive experience in healthcare/medical equipment and managerial skills required.
- Other info: Field-based role with autonomy and travel across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Operational Account Manager (Health Sector) – Field-Based
Nationwide | Competitive Salary + Car Allowance + Generous Benefits
Profectus Recruitment is proud to be partnering with a leading provider of medical equipment services to the public sector. We are seeking an experienced Operational Account Manager to oversee key client relationships, ensuring high-quality service delivery and contract growth.
The Role:
As an Operational Account Manager, you will play a crucial role in managing customer relationships within the public sector. You will be responsible for overseeing medical equipment service contracts, ensuring compliance with industry standards, and identifying opportunities for improvement and growth.
This is a field-based role, requiring a high degree of autonomy and strong technical knowledge in medical equipment maintenance and management.
Key Responsibilities:
- Maintain and develop relationships with existing clients, acting as the primary escalation contact.
- Oversee contract retention and service delivery, ensuring compliance with SLA agreements.
- Manage CRM systems, ensuring data integrity and accurate customer records.
- Support new business initiatives and assist in bid strategies.
- Liaise with third-party suppliers for spare parts and contract quotations.
- Investigate and report incidents involving medical devices.
- Work closely with commercial, operations, and customer experience teams to drive service excellence.
What We’re Looking For:
- Technical Expertise – Extensive knowledge of medical equipment function, maintenance, and regulatory standards.
- Customer Focus – Strong relationship management experience within the public sector (NHS experience desirable).
- Commercial Acumen – Ability to identify business opportunities and contribute to contract growth.
- Problem-Solving Skills – Experience investigating adverse incidents and implementing solutions.
- Leadership Ability – Experience in managing and mentoring teams.
Requirements:
- Extensive experience within the healthcare/medical equipment sector.
- Managerial experience within a similar environment.
- Recognised degree-level qualification in Engineering or Clinical Services.
- Experience working with senior NHS clinical staff is highly desirable.
- Strong IT skills, including Microsoft Office (Advanced Excel preferred).
- Full UK driving licence and willingness to travel nationwide.
- Must be eligible for DBS Enhanced Disclosure.
Please send your latest CV across for an immediate response.
Healthcare Account Manager employer: Profectus Recruitment
Contact Detail:
Profectus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends and regulations in the healthcare sector, especially regarding medical equipment. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the public sector, particularly those who work with NHS clinical staff. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven contract growth in previous roles. Highlighting your problem-solving skills and leadership experience will set you apart from other candidates.
✨Tip Number 4
Make sure to showcase your technical expertise in medical equipment during any discussions. Being able to articulate your understanding of maintenance and compliance standards will be crucial in demonstrating your fit for this role.
We think you need these skills to ace Healthcare Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operational Account Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience in the healthcare sector, particularly in managing client relationships and medical equipment. Use specific examples that demonstrate your technical expertise and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the healthcare industry and your understanding of the public sector. Mention your relevant experience and how you can contribute to contract growth and service excellence.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. This could be successful contract negotiations, improvements in service delivery, or effective team management that led to enhanced customer satisfaction.
How to prepare for a job interview at Profectus Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your extensive knowledge of medical equipment and regulatory standards. Highlight specific examples from your past experiences where you ensured compliance and improved service delivery.
✨Demonstrate Customer Focus
Share stories that illustrate your relationship management skills, especially within the public sector. If you have NHS experience, make sure to emphasize it as it is highly desirable for this role.
✨Highlight Problem-Solving Skills
Prepare to discuss instances where you investigated incidents involving medical devices and implemented effective solutions. This will showcase your ability to handle challenges in a high-stakes environment.
✨Exhibit Leadership Qualities
If you have experience managing or mentoring teams, be ready to talk about it. Discuss how you foster collaboration and drive service excellence among team members.
