Customer Service Advisor

Customer Service Advisor

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Location: Remote/Hybrid (Reading Based)

Hours: 12:00 PM – 8:00 PM (including regular weekend coverage)

Salary: Competitive

We are recruiting on behalf of a leading client in the service and maintenance sector, looking for a proactive Customer Service Advisor to join their growing team. This role plays a vital part in ensuring high standards of service delivery across key customer contracts.

About the Role

You’ll be the first point of contact for client queries, ensuring service requests are handled professionally and efficiently. You\’ll coordinate between customers, service providers, and internal teams to meet service level agreements (SLAs) and maintain a high standard of customer care.

Key Responsibilities

• Deliver exceptional customer service through phone and email
• Resolve queries promptly, ideally at first contact
• Monitor SLAs and escalate any issues proactively
• Liaise with internal and external suppliers to ensure seamless service delivery
• Prepare estimates, quotations, and process purchase orders
• Support wider team operations and shared inbox management
• Accurately update internal systems and records

What We’re Looking For

• Previous experience in a call centre or Customer Service type role
• Strong communication skills – both verbal and written
• Confident multitasker with good IT skills (Excel, Word, Outlook)
• Team player with a flexible, positive attitude
• Comfortable working to processes and meeting performance targets

If this sounds like an ideal opportunity for you please apply with an up to date version of your CV.