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For Companies At a Glance
- Tasks: Lead the charge in enhancing customer journeys in healthcare, ensuring satisfaction and loyalty.
- Company: Join a top-tier healthcare client dedicated to exceptional service and patient care.
- Benefits: Enjoy a significant car allowance, mileage coverage, and flexible work options across the UK.
- Why this job: Make a real impact on patient experiences while collaborating with dynamic healthcare teams.
- Qualifications: Bring strong healthcare experience, excellent communication skills, and a passion for customer service.
- Other info: Field-based role requiring travel; must have a driving license and own vehicle.
The predicted salary is between 36000 - 60000 £ per year.
Our leading healthcare client are looking for a Customer Experience Manager (CEM) that will be responsible for ensuring an exceptional customer journey by optimising every touchpoint to exceed expectations, driving satisfaction and loyalty. A strong background in healthcare is essential to understand the unique needs of our customers and deliver the highest standards of service. The position can be based anywhere in the UK but you must have a willingness to travel as well as visiting the Reading office once per month Please note this is a field based role so driving licence and own vehicle is essential. You will get a significant car allowance and mileage will be covered. Key Responsibilities: Oversee service-related issues and contract KPIs Manage customer satisfaction frameworks and NPS programs Develop strategies to improve customer interactions across healthcare touchpoints Analyse feedback to identify pain points and enhance the patient journey Collaborate with healthcare teams, marketing, and sales Implement customer service standards and train staff on healthcare best practices Monitor KPIs and provide insights to senior management Identify and manage risks related to customer experience in the healthcare context Skills & Qualifications: Strong healthcare sector experience and customer service skills Excellent communication, problem-solving, and leadership abilities Analytical ability to drive data-based decisions Customer-focused with a commitment to exceeding expectations Emotional intelligence to manage patient and team dynamics Ability to adapt to changing patient needs and industry trends If this sounds like the next step in your career, please apply with an up to date version of your CV.
Customer Experience Manager - Healthcare employer: Profectus Recruitment
Contact Detail:
Profectus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Healthcare
✨Tip Number 1
Familiarize yourself with the latest trends and challenges in the healthcare sector. Understanding current issues will help you speak confidently about how you can enhance customer experiences during interviews.
✨Tip Number 2
Network with professionals in the healthcare industry, especially those in customer experience roles. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to improve customer satisfaction and manage service-related issues. Real-life scenarios will showcase your skills effectively.
✨Tip Number 4
Research the company’s values and customer service philosophy. Tailoring your conversation to align with their mission can set you apart as a candidate who truly understands their goals.
We think you need these skills to ace Customer Experience Manager - Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong background in healthcare and customer service skills. Emphasize any relevant experience that showcases your ability to manage customer satisfaction frameworks and improve patient journeys.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and teams in the healthcare sector. Highlight your problem-solving abilities and leadership experiences that demonstrate your capacity to exceed customer expectations.
Demonstrate Analytical Skills: Include specific instances where you've used data to drive decisions or improve customer interactions. This could involve discussing how you analyzed feedback to identify pain points and enhance service delivery.
Express Willingness to Travel: Since this role requires travel and monthly visits to the Reading office, make sure to mention your willingness to travel and your possession of a driving license and vehicle in your application.
How to prepare for a job interview at Profectus Recruitment
✨Showcase Your Healthcare Experience
Make sure to highlight your background in the healthcare sector during the interview. Discuss specific roles or projects where you successfully improved customer experiences, as this will demonstrate your understanding of the unique needs of patients and healthcare providers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Prepare examples of how you've handled difficult customer interactions or improved service standards in previous roles, as these will showcase your ability to manage patient dynamics effectively.
✨Demonstrate Analytical Skills
Be ready to discuss how you've used data to drive decisions in past positions. Share examples of how you've analyzed feedback to identify pain points and implemented strategies to enhance customer satisfaction, which is crucial for this role.
✨Emphasize Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would train staff on healthcare best practices to ensure a consistent customer experience across all touchpoints.
