At a Glance
- Tasks: Solve complex tech issues and support exciting infrastructure projects.
- Company: Join a growing Managed Service Provider with a dynamic team.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Collaborative culture with a focus on service improvement.
- Why this job: Be the go-to expert and make a real difference in client environments.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 3rd Line Support Engineer to join their technical team. This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects.
The Role
- Act as escalation point for complex technical issues
- Troubleshoot and resolve incidents across server, network, cloud and end-user environments
- Own high-priority tickets through to resolution
- Support infrastructure changes, upgrades and project delivery
- Carry out root cause analysis and implement permanent fixes
- Provide onsite support when required
- Work closely with internal teams and client stakeholders
- Maintain accurate documentation and service records
- Contribute to service improvement initiatives
Technical Environment
- Microsoft 365, Azure and identity platforms
- Windows Server and virtualised environments
- Networking, switching and firewall technologies
- Intune and endpoint management
- SharePoint and collaboration tools
- Backup, DR and security tooling
- PowerShell and automation
3rd Line Support Engineer employer: Profectus Recruitment
Profectus Recruitment is an exceptional employer, offering a dynamic work environment in Oxford where innovation and collaboration thrive. As a Managed Service Provider, we prioritise employee growth through continuous training and development opportunities, ensuring our team members are equipped to tackle complex technical challenges. Our supportive culture fosters teamwork and encourages contributions to service improvement initiatives, making it a rewarding place for IT professionals seeking meaningful careers.
