At a Glance
- Tasks: Supervise loading/unloading, manage logistics, and ensure top-notch customer service.
- Company: Join a dynamic team at Encore with a global presence.
- Benefits: Enjoy private healthcare, enhanced family leave, and a generous referral scheme.
- Other info: Work in a vibrant warehouse setting with opportunities for training and development.
- Why this job: Be a key player in a fast-paced environment with clear career progression.
- Qualifications: 2+ years supervisory experience and strong customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
The Dispatcher Supervisor is responsible for ensuring the smooth running of the loading and unloading of all vehicles in accordance with the schedule. Liaise with dispatch to ensure stock is controlled in regard to returns. They will supervise the loading and unloading of trucks and vans and will support and liaise with the Warehouse Manager. Accountable for overseeing the logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Manager.
Key Job Responsibilities:
- Customer Service: Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers. Maintain a positive relationship with all drivers and customers through effective communication and interaction. Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick‑ups daily. To liaise with departments to ensure equipment is booked in and collected from the GI area. Communicate with customers on deliveries due to delays, weather, and equipment issues. Coordinate dispatch and delivery activities between drivers and customers. See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment. Liaising with project managers and support about trucks/vans. Talking to trucking companies. To supervise the team and coordinate the loading and unloading of all vehicles. Ensure all equipment is in good condition for deliveries.
- Vehicle Maintenance: Ensure that vehicles are well maintained by scheduling service appointments as required. Ensure Driver Vehicle Inspection Logs are performed before each trip. Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.). Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles. Do the Right Thing and ensure that delivery trucks are kept clean, free of debris and maintained daily.
- GPS/Routing: Drive Results by ensuring drivers are following set routes by dispatch for optimal production. Provide directions from location to location when needed. Provide management with reporting on fleet and drivers. Maintain current fleet and driver information on relevant systems. Create balanced routes for optimal driver/truck production and fleet efficiency. Monitor live routes for optimal route and traffic condition. Confirm drivers are operating in a manner that consistently reflects Encore values. Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks. Manage and monitor manual and/or electronic log books.
- Training/Staff Development: Value People - Assists in training the Dispatcher on Encore service expectations. Serves as a mentor for new hires. Models and reinforces a positive working environment centred around company values. Conducts the annual ITM process for assigned team members in conjunction with the Warehouse Manager. To coordinate the staff and booking crew according to the workload.
Job Requirements:
- High School Diploma / GCSE’s or equivalent
- 2+ years supervisory experience
- 3 years of transportation or logistics experience (fleet management preferred)
- Exceptional customer service skills
- Ability to lead the organisation in a safe, efficient and caring manner
- General knowledge of vehicle inspection and maintenance
- Ability to give, receive and follow written and/or oral instructions
- High level of composure and good stress management skills
- Alert, focused, and detail-oriented
- Proficient using GPS and other routing systems
- Ability to work both independently and cooperatively
- Good communication skills, both written and verbal, with internal and external customers
- Ability to work safely with high degree of quality
- High degree of teamwork with customers, peers, and managers
- Ability to use and understand automated routing software
- General competencies skills in smartphone use
- Demonstrate integrity in all areas
- A sense of ownership and responsibility for safety and timeliness
Work is generally performed in a warehouse. Team members working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. When in the warehouse, work will be completed in an environment with exposure to outdoor temperatures, dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends and holidays.
Dispatch Supervisor Encore Full-Time Contract in Uxbridge employer: Production Futures Limited
ER Productions is an exceptional employer for those passionate about live events and project management, offering a dynamic work environment that thrives on creativity and innovation. With opportunities for professional growth and development in a fast-paced international setting, employees can expect to work alongside some of the most renowned artists while enjoying competitive benefits such as health care, a pension scheme, and generous holiday allowances. Join us to be part of a team that not only values your skills but also encourages you to expand your expertise in the exciting world of special effects and live entertainment.
Contact Details:
Production Futures Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dispatch Supervisor Encore Full-Time Contract in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and transportation industry. Attend events, join online forums, or even connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and logistics. This will help you tailor your answers and show that you're a perfect fit for the Dispatch Supervisor role.
✨Tip Number 3
Practice your communication skills! As a Dispatch Supervisor, you'll need to liaise with drivers and customers effectively. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Dispatch Supervisor Encore Full-Time Contract in Uxbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in logistics and customer service. We want to see how your skills align with the role of Dispatch Supervisor, so don’t hold back on showcasing your achievements!
Show Off Your Communication Skills:Since this role involves liaising with drivers and customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share an example of a time you resolved a tricky situation through effective communication.
Highlight Your Leadership Experience:As a Dispatch Supervisor, you'll be supervising a team, so make sure to emphasise any supervisory or leadership roles you've held in the past. We love to see candidates who can inspire and guide others, so share those experiences!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Production Futures Limited
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Dispatch Supervisor. Familiarise yourself with the key responsibilities like logistics management, vehicle maintenance, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Dispatch Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to communicate effectively and maintain a positive working environment, as these are crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you would handle specific challenges, such as delays in deliveries or equipment issues. Think of scenarios where you've had to think on your feet and come up with effective solutions. This will showcase your ability to drive results and see the bigger picture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
