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- Tasks: Provide technical support for Brompton products via phone and email, assisting customers with system designs.
- Company: Brompton Technology leads in LED video processing for major live events and virtual productions.
- Benefits: Enjoy a flexible work environment with opportunities for travel and hands-on experience at global events.
- Why this job: Join a passionate team innovating in AV technology while building long-term client relationships.
- Qualifications: Strong communication skills, basic electronics knowledge, and a passion for AV technology are essential.
- Other info: Training on Brompton products will be provided; experience in AV is a plus but not required.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive, dependent on experience
Working hours: Full time
Contract: Permanent
Location: London, United Kingdom
Brompton Technology is the market leader in LED video processing for the most demanding applications, used on the world’s biggest live events and for virtual production used on films and television. We design products that are platforms for software and that can gain new features over their working life – always with a focus on image quality, breadth of functionality, ease of use and reliability.
We also look ahead to anticipate what will be required from the LED screens of the future. This has led to exciting developments such as our Tessera G1 – the most powerful receiver card ever made for an LED panel and a platform for innovation.
We are a global team with a keen interest in the products we create and in innovation that addresses real needs. In everything we do, we aim to deliver the best-possible quality and the best-possible service. You should be similarly interested in the work involved and be able to adapt to changing priorities in a growing, dynamic industry.
Brompton offers a friendly, flexible and supportive working environment where you’ll become part of a passionate team carving distinct roles for themselves in different parts of the world as we bring original, groundbreaking products and technology to market.
Job Summary
Brompton Technology has a great opportunity for a Technical Support Specialist. You should have confident communication skills and enjoy working with people. Strong electronic and IT-based technical skills are important, and ideally experience helping to solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world\’s largest and most high-profile shows. Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the AV industry is not essential, particularly if you have a keen amateur interest in the field of AV and video, but it would be a positive.
Key Responsibilities
- Responding to technical support enquiries for Brompton products via phone or email
- Conducting service tasks, generating documentation and assisting with RMA’s when needed
- Assisting customers with system designs and configuration for specific projects
- On-site support for major projects worldwide, including out-of-hours support
- Demonstrating products to potential customers and occasionally acting in a technical sales capacity
- Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide
Essential Skills and Qualifications
We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch.
- Strong problem solving capabilities and the tenacity to work through complex challenges
- Excellent written and verbal communication skills
- Thrive on interacting with people and working together to find solutions
- A basic understanding of electronics and electrical theory
- Good IT skills and a level of comfort working with both Windows and OSX operating systems
- The ability to prioritise appropriately when balancing multiple tasks
- The capacity to remain calm when working under pressure
- A commitment to maintaining consistently high quality outcomes
- A valid passport and a willingness to travel
- Experience in an equivalent technical support role
- A qualification in electronics, IT, or a related scientific field
- Experience working or assisting in a live production environment
- Experience working with or using video equipment, in particular LED video panels and digital content
- Experience of creating technical documentation (technical bulletins, how to guides etc)
- A working knowledge of CAD or drawing applications
- Written or verbal ability in foreign languages
- A further or higher qualification in electronics, IT or a related scientific field
Brompton Technology is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
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Technical Support Specialist Brompton Technology Limited Full-Time Contract employer: Production Futures Limited
Contact Detail:
Production Futures Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist Brompton Technology Limited Full-Time Contract
✨Tip Number 1
Familiarise yourself with Brompton Technology's products and services. Understanding their LED video processing technology and how it applies to live events will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the AV industry, especially those who have experience with Brompton products. Attend industry events or join online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Prepare for technical scenarios that may come up during the interview process. Think about common technical issues in the AV field and how you would approach solving them, as this will demonstrate your problem-solving capabilities.
✨Tip Number 4
Showcase your communication skills by practicing clear and concise explanations of technical concepts. Being able to convey complex information simply is crucial for a Technical Support Specialist role.
We think you need these skills to ace Technical Support Specialist Brompton Technology Limited Full-Time Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Support Specialist role. Emphasise your problem-solving abilities, communication skills, and any technical knowledge related to electronics or IT.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the AV industry and your interest in Brompton Technology. Mention specific experiences that demonstrate your ability to handle technical support enquiries and work under pressure.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially those related to electronics and IT. If you have experience with video equipment or CAD applications, make sure to include this information as it is relevant to the role.
Highlight Customer Interaction Experience: Since the role involves interacting with clients, provide examples of past experiences where you successfully communicated with customers or resolved their issues. This will demonstrate your ability to build long-term relationships and maintain a positive attitude under pressure.
How to prepare for a job interview at Production Futures Limited
✨Show Your Passion for AV Technology
Brompton Technology values a genuine interest in the field of audio-visual technology. Be prepared to discuss your passion for AV and any relevant experiences, even if they are amateur. This will demonstrate your enthusiasm and commitment to the role.
✨Demonstrate Problem-Solving Skills
As a Technical Support Specialist, you'll need strong problem-solving capabilities. Prepare examples of past challenges you've faced and how you resolved them, especially in technical contexts. This will showcase your tenacity and ability to work through complex issues.
✨Communicate Clearly and Effectively
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, as you may need to explain technical concepts to clients who may not have a technical background.
✨Stay Calm Under Pressure
Given that you'll be supporting high-profile shows, it's crucial to remain calm and positive under pressure. Think of scenarios where you've had to manage stress effectively and be ready to share these experiences during the interview.
