Technical Specialist Video Encore Full-Time Contract

Private Healthcare after 12 months of service

Enhanced family leave provisions

Perkbox and Employee Assistance Programme

Company sick pay

Generous employee referral scheme

Clearly defined Career path (and all the important support along the way)

Access to state-of-the-art technology

Global presence and opportunities worldwide

Long Service Programme

Position Overview

The Technical Specialist is responsible for the set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

• Event Design and Planning
  • Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
  • Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
  • Ensure all video components are added to technical drawings for events in Vectorworks
  • Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery
  • Assisting with pre production for media server/switching workflow to aid onsite delivery
• Equipment Operation
  • Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)
  • Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems
  • Design and lead complex multi screen LED display builds, utilizing multiple processors
  • Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event
  • Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoots technical issues and resolve problems quickly as they arise.
• Customer Service
  • Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
  • Understands and fosters the hotel/venue/client relationship.
• Training/Staff Development
  • Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Event Supervision
  • Performs advanced work (pre/during/post event) with operations team members.
  • Supervises and directs other technicians during an event.
• Equipment Maintenance
  • Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
  • Performs inventory and forecasting of equipment needs.

Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• Bachelor’s Degree or equivalent is preferred.
• 4+ years of field experience in specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.