Technical Specialist Video Encore Full-Time Contract in London

• Private Healthcare after 12 months of service
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme
• Position Overview

The Technical Specialist is responsible for the set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction.

The position often requires the individual to act as a team leader for the onsite departmental teams.

This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

• Key Job Responsibilities
• Event Design and Planning
• Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
• Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
• Ensure all video components are added to technical drawings for events in Vectorworks
• Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery
• Assisting with pre production for media server/switching workflow to aid onsite delivery
• Equipment Operation
• Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)
• Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems
• Design and lead complex multi screen LED display builds, utilizing multiple processors
• Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event
• Drives Results
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Do the Right Thing
• Complies with all Company security and safety measures.
• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
• Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
• Deliver World Class Service
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• See the Bigger Picture
• Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/venue/client relationship.
• Training/Staff Development
• Values People
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Event Supervision
• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
• Equipment Maintenance
• Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

• Job Qualifications
• Bachelor’s Degree or equivalent is preferred.
• 4+ years of field experience in specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.