At a Glance
- Tasks: Lead the setup and operation of audio-visual systems for live events.
- Company: Dynamic company with a global presence and innovative technology.
- Benefits: Competitive salary, enhanced family leave, and career development opportunities.
- Other info: Mentorship opportunities and a clearly defined career path await you.
- Why this job: Join a team that values creativity and delivers world-class service at exciting events.
- Qualifications: 4+ years in audio, customer service experience preferred, and strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
Salary: Around £30,000- £35,000 (depending on experience)
London, UK
Position Overview
The Technical Specialist is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There may also be occasions where the individual may be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager relevant to the department.
Company Benefits
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
- Equipment Operation
- Drives Results – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolves problems quickly as they arise.
- Do the Right Thing – Complies with all Company security and safety measures.
- Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
- Ensures equipment is secure from theft and/or damage when in use.
- Customer Service
- Deliver World Class Service – Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- See the Bigger Picture – Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/venue/client relationship.
- Training/Staff Development
- Values People – Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Event Supervision
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
- Equipment Maintenance
- Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
- See the Bigger Picture – Take ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day-to-day tasks.
- Drives Results – Assist with training and coaching enabling junior members of staff to perform their duties to the best of their ability.
- Take ownership of department related activities and tasks from a local/regional level if different to Technical Manager/Group Head.
Job Qualifications
- 4+ years of field experience in speciality (Audio) area is required.
- 3-5 years of customer service or hospitality experience is preferred.
- Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.
- Experience with project management of multiple tasks/initiatives.
- Strong customer, client and co-worker interface experience and abilities.
Technical Lead Encore Full-Time Contract in London employer: Production Futures Limited
ER Productions is an exceptional employer for those passionate about live events and project management, offering a dynamic work environment that thrives on creativity and innovation. With opportunities for professional growth and development in a fast-paced international setting, employees can expect to work alongside some of the most renowned artists while enjoying competitive benefits such as health care, a pension scheme, and generous holiday allowances. Join us to be part of a team that not only values your skills but also encourages you to expand your expertise in the exciting world of special effects and live entertainment.
Contact Details:
Production Futures Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead Encore Full-Time Contract in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews or share them during networking chats. This is your chance to demonstrate your expertise in audio-visual systems and how you can drive results for the company.
✨Tip Number 3
Prepare for the unexpected! In the world of live events, things can change in a heartbeat. Be ready to discuss how you’ve handled challenges in the past and how you can troubleshoot technical issues on the fly. It’ll show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands. Let’s make this happen together!
We think you need these skills to ace Technical Lead Encore Full-Time Contract in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Lead role. Highlight your experience with audio-visual systems and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this position and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Customer Service Skills:Since customer satisfaction is key, make sure to include examples of how you've gone above and beyond for clients in your application. We love seeing candidates who understand the importance of great service!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Production Futures Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the audio-visual equipment mentioned in the job description. Brush up on your technical knowledge and be ready to discuss specific systems you've worked with. This will show that you’re not just a leader but also a hands-on expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in past projects. Think about times when you’ve had to troubleshoot issues on the spot or mentor junior staff. Highlighting these experiences will demonstrate your capability to manage and inspire a team.
✨Emphasise Customer Service Excellence
Since client satisfaction is key, come prepared with stories that showcase your commitment to delivering world-class service. Discuss how you’ve maintained positive relationships with clients and resolved any challenges that arose during events.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think through potential challenges you might encounter in this role and how you would handle them. This will help you illustrate your ability to see the bigger picture and drive results.
