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- Tasks: Supervise loading and unloading of vehicles, ensuring smooth logistics and communication.
- Company: Join a global leader in logistics with a commitment to excellence.
- Benefits: Enjoy private healthcare, enhanced family leave, and a generous referral scheme.
- Other info: Work in a fast-paced warehouse with opportunities for growth and development.
- Why this job: Make an impact in a dynamic environment while developing your career.
- Qualifications: 2+ years supervisory experience and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Dispatcher Supervisor is responsible for ensuring the smooth running of the loading and unloading of all vehicles in accordance with the schedule. They will supervise the loading and unloading of trucks and vans and will support and liaise with the Warehouse Manager. Accountable for overseeing the logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Manager.
Key Job Responsibilities:
- Customer Service: Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers. Maintain a positive relationship with all drivers and customers through effective communication and interaction. Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick‑ups daily. Liaise with departments to ensure equipment is booked in and collected from the GI area. Communicate with customers on deliveries due to delays, weather, and equipment issues. Coordinate dispatch and delivery activities between drivers and customers. Assist warehouse team with pulling, receiving, and transportation of equipment. Liaise with project managers and support about trucks/vans. Supervise the team and coordinate the loading and unloading of all vehicles. Ensure all equipment is in good condition for deliveries.
- Vehicle Maintenance: Ensure that vehicles are well maintained by scheduling service appointments as required. Ensure Driver Vehicle Inspection Logs are performed before each trip. Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.). Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles. Ensure that delivery trucks are kept clean, free of debris and maintained daily.
- GPS/Routing: Ensure drivers are following set routes by dispatch for optimal production. Provide directions from location to location when needed. Provide management with reporting on fleet and drivers. Maintain current fleet and driver information on relevant systems. Create balanced routes for optimal driver/truck production and fleet efficiency. Monitor live routes for optimal route and traffic condition. Confirm drivers are operating in a manner that consistently reflects Encore values. Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks. Manage and monitor manual and/or electronic log books.
- Training/Staff Development: Assist in training the Dispatcher on Encore service expectations. Serve as a mentor for new hires. Conduct the annual ITM process for assigned team members in conjunction with the Warehouse Manager. Coordinate the staff and booking crew according to the workload.
Job Requirements:
- High School Diploma / GCSE’s or equivalent
- 2+ years supervisory experience
- 3 years of transportation or logistics experience (fleet management preferred)
- Exceptional customer service skills
- Ability to lead the organisation in a safe, efficient and caring manner
- General knowledge of vehicle inspection and maintenance
- Ability to give, receive and follow written and/or oral instructions
- High level of composure and good stress management skills
- Alert, focused, and detail-oriented
- Proficient using GPS and other routing systems
- Ability to work both independently and cooperatively
- Good communication skills, both written and verbal, with internal and external customers
- Ability to work safely with high degree of quality
- High degree of teamwork with customers, peers, and managers
- Ability to use and understand automated routing software
- Demonstrate integrity in all areas
- A sense of ownership and responsibility for safety and timeliness
- Deliver World Class Service
- Do The Right Thing
- Instills Trust
- Safety Conscious
- Drive Results
- See The Big Picture
- Tech Savvy
- Value People
Work is generally performed in a warehouse. Team members working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. When in the warehouse, work will be completed in an environment with exposure to outdoor temperatures, dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends and holidays.
Dispatch Supervisor Encore Full-Time Contract employer: Production Futures Limited
Contact Detail:
Production Futures Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Supervisor Encore Full-Time Contract
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and transportation industry. Use LinkedIn to connect with current employees at Encore and ask for insights about the company culture and the Dispatch Supervisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve gone above and beyond for customers, as this is key for the Dispatch Supervisor position.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with GPS and routing systems, as well as any logistics software that might be relevant. Being able to discuss these tools confidently can set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Dispatch Supervisor Encore Full-Time Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dispatch Supervisor role. Highlight your relevant experience in logistics and customer service, and show us how you can deliver world-class service!
Show Off Your Skills: Don’t hold back on showcasing your supervisory experience and any tech-savvy skills you have. We want to see how you can lead a team and manage logistics efficiently, so give us the details!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Encore!
How to prepare for a job interview at Production Futures Limited
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Dispatch Supervisor. Familiarise yourself with the key responsibilities like overseeing loading and unloading, liaising with drivers and customers, and ensuring vehicle maintenance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since exceptional customer service is crucial for this role, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you maintained positive relationships and communicated effectively, as these are key aspects of the job.
✨Demonstrate Leadership Experience
As a Dispatch Supervisor, you'll need to lead a team. Be ready to discuss your supervisory experience, focusing on how you've trained or mentored others. Highlight any specific situations where you successfully managed a team under pressure, as this will showcase your ability to handle the demands of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. For example, you might be asked how you'd handle a delivery delay or a vehicle maintenance issue. Practise your responses to these types of questions to demonstrate your critical thinking and decision-making abilities.