Solutions Architect (for Product managers who want to consult product organizations) in Reading

Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Solutions Architect responsible for onboarding and enabling our customers at the critical outset of their journey with Productboard. This role will have accountability for ensuring our new customers have the vision, stakeholder involvement and alignment within their organization to make Productboard a success. The Solutions Architect will validate and define the value the customer seeks with Productboard, while defining and executing a specific onboarding and enablement plan to ensure the customer activates Productboard successfully and is set up for long term value.

As part of the Customer Experience integrated team, the Solutions Architect requires proven project and product management skills, having dealt with implementations of SaaS products for the Enterprise, in addition to technical acumen to navigate hurdles to integrating Productboard within their current tech stack and workflows. The ideal candidate will deliver new process efficiencies and rigor to our onboarding and in doing so increase success rates for our strategic customers in the critical activation process of their Productboard journey.

On a typical day, you will:

• Coach, onboard and launch customers in the onboarding phase of their Productboard journey.
• Work closely with the customer to validate, and where needed, further uncover the customer’s current and desired state alongside establishing key success criteria for their use of Productboard.
• Create and communicate a detailed onboarding and enablement plan with clear success milestones to drive toward attainment of first value for the customer.
• Execute the onboarding, including project planning and training to ensure the customer is successfully utilizing Productboard, ensuring they’re ready for their next stage with a customer success manager.
• Ensure we’re identifying and involving the right customer stakeholders needed for Productboard success.
• Develop an extensive working knowledge of Productboard products, services, and best practices.
• Be the trusted partner for customers on use-case and product functionality.
• Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests.
• Possess a strong understanding of Productboard's product roadmap as well as industry trends and best practices; be able to articulate how both align with the customers’ strategies and desired business outcomes.

About You:

• 2+ years in a customer implementation or onboarding and training role; including managing complex SaaS implementations for Mid market and Enterprise customers.
• 1+ years of experience in product management.
• A strong technical acumen and familiarity working with Jira, REST API, JSON, SAML SSO, Azure DevOps.
• Demonstrated skills in project management and managing customer relationships for a managed services and/or SaaS organization.
• Strong oral and written communication skills with the ability to conduct presentations to a large group.
• Highly motivated, team oriented, with experience working in fast-paced start-up environments.
• Highly detailed, organized with exceptional follow through.
• Experience with salesforce.com and/or customer management analytics software preferred.
• 4 year degree preferred.

You Can Look Forward To The Following Benefits:

• Stock options.
• MacBook.
• Budget for online courses, books, and conferences.
• 5 weeks of vacation + sick days.
• 1 Volunteer Day per year for you to help causes close to your heart.
• Carrot Fertility Benefits.
• Parental benefits.
• Language lessons.
• Mental Wellness Program to support your well-being and self-care.
• Comprehensive Health Insurance.
• Pension Contribution.
• Illness Protection.
• Death in Service Benefit.
• Hone – Live, interactive learning programs for managers, leaders, and teams.

About Productboard:

Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities.