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- Tasks: Onboard and enable customers to ensure their success with Productboard.
- Company: Join a unicorn tech company focused on customer-centric product management.
- Benefits: Enjoy stock options, a MacBook, 5 weeks vacation, and wellness support.
- Why this job: Make a real impact by helping customers achieve their goals with innovative solutions.
- Qualifications: 2+ years in customer implementation and strong project management skills required.
- Other info: Be part of a supportive culture that values creativity and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Solutions Architect (for Product managers who want to consult product organizations)
Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Solutions Architect responsible for onboarding and enabling our customers at the critical outset of their journey with Productboard. This role will have accountability for ensuring our new customers have the vision, stakeholder involvement and alignment within their organization to make Productboard a success. The Solutions Architect will validate and define the value the customer seeks with Productboard, while defining and executing a specific onboarding and enablement plan to ensure the customer activates Productboard successfully and is set up for long term value.
As part of the Customer Experience integrated team, the Solutions Architect requires proven project and product management skills, having dealt with implementations of SaaS products for the Enterprise, in addition to technical acumen to navigate hurdles to integrating Productboard within their current tech stack and workflows. The ideal candidate will deliver new process efficiencies and rigor to our onboarding and in doing so increase success rates for our strategic customers in the critical activation process of their Productboard journey.
On a typical day, you will…
- You will coach, onboard and launch customers in the onboarding phase of their Productboard journey
- Following the work of the Account Executive, you will work closely with the customer to validate, and where needed, further uncover the customer’s current and desired state alongside establishing key success criteria for their use of Productboard
- You will create and communicate a detailed onboarding and enablement plan with clear success milestones to drive toward attainment of first value for the customer
- You will execute the onboarding, including project planning and training to ensure the customer is successfully utilizing Productboard, ensuring they’re ready for their next stage with a customer success manager
- Using your strong matrix management skills you will ensure we’re identifying and involving the right customer stakeholders needed for Productboard success
- You will develop an extensive working knowledge of Productboard products, services, and best practices. Be the trusted partner for customers on use-case and product functionality
- Advocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests
- Possess a strong understanding of Productboard\’s product roadmap as well as industry trends and best practices; be able to articulate how both align with the customers’ strategies and desired business outcomes
About you
- 2+ years in a customer implementation or onboarding and training role; including managing complex SaaS implementations for Mid market and Enterprise customers
- 1+ years of experience in product management
- A strong technical acumen and familiarity working with Jira, REST API, JSON, SAML SSO, Azure DevOps
- Demonstrated skills in project management and managing customer relationships for a managed services and / or SaaS organization
- Strong oral and written communication skills with the ability to conduct presentations to a large group
- Highly motivated, team oriented, with experience working in fast-paced start-up environments
- Highly detailed, organized with exceptional follow through
- Experience with salesforce.com and/or customer management analytics software preferred
- 4 year degree preferred
You can look forward to the following benefits:
- Stock options
- MacBook
- Budget for online courses, books, and conferences
- 5 weeks of vacation + sick days
- 1 Volunteer Day per year for you to help causes close to your heart
- Mental Wellness Program to support your well-being and self-care
- Pension Contribution
- Illness Protection
About Productboard
Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.
With offices in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.
In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.
About our culture
Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
- People feel empowered, supported, and included
- Trust and transparency are built into the way we work
- Creativity, curiosity, and continuous improvement are encouraged and nurtured every day
Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!
We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.
Ready to apply?
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Solutions Architect (for Product managers who want to consult product organizations) employer: productboard, Inc
Contact Detail:
productboard, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect (for Product managers who want to consult product organizations)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with potential employers on social media. The more people know you, the better your chances of landing that Solutions Architect role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to onboarding and customer success. Show off your project management skills and technical acumen, and don’t forget to highlight your experience with SaaS implementations!
✨Tip Number 3
Tailor your approach for each interview. Research the company and its products, and come ready with insights on how you can help them succeed with Productboard. This shows you're not just another candidate; you're genuinely interested in their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Productboard team and making an impact.
We think you need these skills to ace Solutions Architect (for Product managers who want to consult product organizations)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience with SaaS implementations and project management, as these are key to what we’re looking for.
Showcase Your Technical Skills: Don’t forget to mention your technical acumen! If you’ve worked with tools like Jira, REST API, or Azure DevOps, let us know. We want to see how you can navigate tech stacks and workflows.
Communicate Clearly: Your written communication skills are crucial for this role. Make sure your application is clear, concise, and free of jargon. We love a good story, so feel free to share examples of your past successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at productboard, Inc
✨Know Your Productboard Inside Out
Before the interview, make sure you have a solid understanding of Productboard's features and how they can benefit customers. Familiarise yourself with the product roadmap and be ready to discuss how it aligns with potential customer needs.
✨Showcase Your Project Management Skills
Be prepared to share specific examples of your experience managing complex SaaS implementations. Highlight your ability to create detailed onboarding plans and how you've successfully guided customers through their activation journey.
✨Engage with Customer-Centric Scenarios
Think of scenarios where you've advocated for customers in previous roles. Be ready to discuss how you identified key stakeholders and ensured their involvement in the onboarding process to drive success.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. You might need to present to a group, so focus on being concise and engaging while demonstrating your strong communication skills.
