About The Alliance The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. 160,000+ professionals across our communities and a constant stream of content, courses, events, and memberships, we help our members learn, connect, and grow. Our executive events are a key part of that mission—bringing together senior leaders to share insights, tackle industry challenges, and build meaningful relationships. Tik Tok, Microsoft, Peloton, and Uber . The Role Beyond day-to-day support, you will spearhead forward-looking initiatives designed to preemptively address customer needs, such as optimizing our AI support agent, analyzing key pain points, and building expertise in customer operations within a fast-growing, collaborative environment.
Responsibilities
Customer Support Champion: Be the first line of contact for our members via email and our ticketing system, providing timely, friendly, and helpful responses every day.
Escalation Pro: Spot the difference between a quick fix and something that needs a deeper dive, escalating where appropriate to keep things moving smoothly.
Priority Pro: Keep a clear head and a clean inbox, staying organised across multiple tickets, deadlines, and internal priorities.
AI Agent Champion: Support the ongoing maintenance, development, and continuous improvement of our AI agent, helping to refine its responses, identify opportunities for improvement, and ensure it continues to deliver a great experience for our members when we’re not around.
Internal Collaborator: Work closely with Customer Success, Education, Product and other departments to resolve member issues quickly and efficiently.
Process Improver: Contribute to FAQs, support documentation, and internal feedback loops to make us even better, every day.
Platform Power User: Use Intercom to manage tickets and feed back customer experience improvements to the wider team.
Compensation: £32,000-34,000 base Salary (depending on experience)
Location: this role can be Remote from wherever in the UK or hybrid in our London office.
This role is for you if you:
Benefits: We believe exceptional people deserve exceptional support.
Time Off:
Health & Wellbeing: Flexibility: Learning & Development: Equipment & Culture Community & Inclusion We are The Alliance—in more ways than one.
Remote customer support executive in Newick employer: Product Marketing Alliance
At Product Marketing Alliance, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. Our Junior B2B Sales Associates benefit from comprehensive training and mentorship, ensuring ample opportunities for personal and professional growth while engaging with leading tech companies. With competitive salaries, generous benefits, and a focus on employee well-being, we create an environment where you can thrive and make a meaningful impact.
Contact Details:
Product Marketing Alliance Recruitment Team
