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- Tasks: Help members succeed by guiding them through onboarding and ensuring they get maximum value.
- Company: Join a dynamic team focused on member success in the education sector.
- Benefits: Enjoy 34 days of holiday, private medical insurance, and flexible working hours.
- Why this job: Make a real impact by building strong relationships and supporting member growth.
- Qualifications: 1-2 years in B2B customer success and experience with CRM tools.
- Other info: Embrace a culture of inclusivity and continuous learning with excellent career development opportunities.
The predicted salary is between 28000 - 32000 £ per year.
About the Role
We are looking for a passionate and dedicated Customer Success Manager to join our team. Your role will focus on ensuring our members achieve their goals and get maximum value from our offerings, working closely with sales, product, and community teams to build strong relationships and support member success.
Key Responsibilities
- Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products, take full advantage of our offerings, and realise value quickly.
- High‐Touch Account Management: Maintain regular, proactive communication with high‐value clients, address challenges, and ensure they receive maximum value from our offerings. Conduct check‐ins, share insights, and provide strategic recommendations to strengthen partnerships.
- Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings.
- Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision‐making.
- Upsell and Cross‐sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client’s needs.
- Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals.
Key Requirements
- Proven experience in B2B customer success (1–2 years depending on company type).
- Solid experience using a CRM – we use Intercom internally.
- Experience engaging customers at scale.
- Highly organised – you will be juggling multiple ongoing projects week in, week out with paying customers; accuracy and punctuality are essential.
- Comfortable owning your own workload and confident holding others accountable to deadlines.
- Strong communicator – from customers to colleagues, you will be working closely with many people.
- Team player – success doesn’t happen in a vacuum; everyone must rally around shared goals.
- Adaptable – In a startup, things move quickly; you will thrive on last‐minute curveballs.
- Creative problem‐solver – you can think on your feet, solve problems, and identify opportunities.
- Tech‐savvy – you are a quick learner who can work with many apps.
Compensation
- Base Salary: £35,000 – £38,000 depending on experience.
- Location: Hybrid at our London office or fully remote within the UK.
Core Benefits
- Enhanced paid holiday – 34 days including UK bank holidays and a birthday day off.
- Private medical & dental insurance.
- Life insurance – 4 × salary.
- Flexible hours – structure work around your most productive times.
- Perks‐at‐work discounts.
- Extensive tech gear kit.
Wellbeing Benefits
- On‐demand therapy, coaching & mental fitness via Oliva.
- Cycle‐to‐work and workplace nursery schemes.
- Flexible benefits via the thankBen platform (allowance £600 in year 1, scaling up to £1,980+).
- Learning & development budget (£500 in year 1, scaling up to £3,000+).
- Volunteer & L&D days – 1 paid day per quarter for either L&D or volunteer activities.
Community and Inclusion
We are committed to creating a workplace that is free from discrimination and bias, where everyone has equal opportunities to succeed and contribute. We acknowledge that our work is never done and we promise to continue striving for inclusivity every day. If you are worried you don’t quite hit all the requirements we’ve listed, don’t let that hold you back from submitting your application – unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you’d be a great fit we’d love to hear from you.
Seniority Level: Entry level.
Employment Type: Full‐time.
Job Function: Other.
Industries: Education.
Customer Success Manager in London employer: Product Marketing Alliance
Contact Detail:
Product Marketing Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission, so think of examples that showcase your adaptability and team spirit.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how dedicated you are to helping others achieve their goals and how that aligns with our mission at StudySmarter.
Tailor Your Experience: Make sure to highlight your relevant experience in B2B customer success. We love seeing how your past roles have prepared you for this position, so don’t be shy about sharing specific examples of your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your skills and experiences better!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Product Marketing Alliance
✨Know Your Stuff
Before the interview, make sure you’re familiar with StudySmarter’s offerings and how they benefit customers. Research our products and think about how you can help members achieve their goals. This will show your passion for the role and your commitment to customer success.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you’ve resolved issues or provided valuable insights that helped clients succeed. This will demonstrate your ability to build relationships and support member success.
✨Be Ready to Collaborate
Collaboration is crucial in this role. Be prepared to discuss how you’ve worked with different teams in previous positions. Highlight any experiences where you’ve gathered feedback from sales or product teams to improve customer experiences. This shows you understand the importance of teamwork in achieving shared goals.
✨Data-Driven Mindset
Since measuring success metrics is part of the job, come equipped with examples of how you’ve used data to inform decisions in the past. Whether it’s tracking customer engagement or identifying trends, showing that you can leverage data will set you apart as a candidate who can drive results.
