GameOps Manager in London

At Aristocrat, we bring happiness to life through the power of play. Joining us as a GameOps Manager, you will be at the heart of our mission, driving flawless game operations and crafting outstanding experiences for our players.

What You'll Do

• Direct and improve the continuous management of the game, maintaining smooth day-to-day activity and player involvement.
• Coordinate in-game events, content releases, seasonal updates, and monetization strategies.
• Collaborate with cross-functional teams (e.g., product, development, engineering, analytics) to define and implement key operational goals.
• Analyze data and meaningful metrics to identify trends, troubleshoot issues, and suggest improvements for gameplay, player retention, and monetization.
• Collaborate with the management of community and player feedback, addressing issues, providing updates, and ensuring that player happiness is consistently maintained.
• Develop and maintain operational processes, workflows, and standard methodologies to streamline game ops production.
• Work with customer support to ensure timely and effective resolution of player issues and concerns.
• Serve as a bridge between the live operations team and senior leadership, delivering regular reports and updates on the game's performance.
• Drive incident management and troubleshooting for critical issues, working with the development team to resolve them as quickly as possible.
• Manage the deployment of in-game content, ensuring it is done seamlessly with minimal disruption to players.

What We're Looking For

• 5+ years of experience in game operations, live ops, or related roles within the gaming industry.
• Established experience in directing live game activities, encompassing event organization, content modifications, and methods for engaging players.
• Proficient in free-to-play (F2P) game economies, monetization strategies, and player retention standard processes.
• Outstanding data analysis capabilities with the talent to convert data into practical insights.
• Experience in collaborating with cross-functional teams and coordinating with product, development, engineering, and customer support teams.
• Strong communication and problem-solving skills, with the ability to manage fast-paced situations effectively.
• Proficient in operating independently as well as cooperating with colleagues in a swift, dynamic workplace.
• Familiarity with industry tools and platforms for game management, analytics, and content deployment.
• A passion for games and a deep understanding of player behavior.

Preferred Qualifications

• Strong skills in mathematics, economics, business, analytics, or related fields.
• Exceptional organization with strong planning and project management skills.
• Meticulous focus on delivering results and meeting performance targets.
• A self-starter who takes initiative and excels at managing multiple priorities in a fast‐paced, demanding environment.

Why Product Madness?

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world‐class team who creates top‐grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the 'Employer of the Year - Media and Entertainment' category.

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full‐time basis without the need for current or future visa sponsorship.