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- Tasks: Process orders daily and handle customer enquiries with a friendly approach.
- Company: Join Product Care Limited, a dynamic business in home appliance solutions.
- Benefits: Enjoy 33 days annual leave, employee discounts, and a pension scheme.
- Why this job: Be part of a supportive team and develop your skills in a thriving environment.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
- Other info: Hybrid working options available after training for better work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Order Processing Clerk role at Product Care Limited. We have an opportunity available for a friendly and enthusiastic individual to join our team in Hindley Green, Wigan as an Order Processing Clerk. The role is offered on a full‑time, permanent basis working Monday‑Friday; 8am‑4pm.
In this role you will perform daily Order Processing activities ensuring that all deadlines are strictly adhered to.
What’s in it for you as our Order Processing Clerk?
- Competitive basic salary
- 33 days annual leave including bank holidays
- Pension scheme
- Employee discounts
- Health and Wellbeing
- Enhanced Maternity/Paternity pay
- Prize incentives
- Cycle to work scheme
- Day off for your birthday
- Death in service benefit
The role will be office based during the training period. Following this there will be an option for hybrid working; to work from home 1 or 2 days per week.
Key Responsibilities and Accountabilities
- Perform daily Order Processing activities as per the schedule
- Deal with retailer enquiries in a timely and professional manner to foster good working relationships
- Deal with customer enquiries efficiently and effectively to deliver the highest levels of customer service
- Ensure that all databases and core business systems are maintained promptly and accurately so that the information can be utilised by other departments within the business
- Report or escalate any Order Processing related issues that may impact on the day to day operations
Desired skills / experience
- 5 GCSEs or equivalent including Maths and English
- Previous experience of working in a customer service or administration environment desired
- Computer literate
- Good oral and written communication skills
- Able to multi‑task
- Administration and organisation skills
- Professional and flexible manner in the workplace
- Problem‑solving skills
Personal attributes
- Excellent communication skills, both verbal and aural
- Confident team player
- Adaptable to change
- Empathetic and sympathetic
- Keen to learn
- Ability to work under pressure
About Us
Product Care Group is a privately owned, dynamic business, focused on providing home appliance solutions to retailers, consumers and business to business customers. We take care of the complete supply chain from product sourcing and factory management to home delivery and everything in between.
If you would like to be considered for this Order Processing Clerk opportunity then please click Apply today, we love to hear from you.
Order Processing Clerk employer: Product Care Limited
Contact Detail:
Product Care Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing Clerk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Product Care Limited. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of an Order Processing Clerk, especially your customer service experience and problem-solving abilities.
✨Tip Number 3
Dress the part! Even if the role is office-based, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Order Processing Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Order Processing Clerk role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your customer service and administration skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are genuinely excited about joining our team, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with customer enquiries in the role. Show us you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and keen to join our team at Product Care Limited!
How to prepare for a job interview at Product Care Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Order Processing Clerk role. Familiarise yourself with the key responsibilities and accountabilities mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves dealing with retailer and customer enquiries, be prepared to discuss your previous experience in customer service or administration. Think of specific examples where you've successfully handled queries or resolved issues, as this will highlight your problem-solving skills and ability to work under pressure.
✨Demonstrate Your Communication Skills
Excellent communication is key for this position. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer about the team dynamics or company culture, which shows your enthusiasm and willingness to engage.
✨Be Ready to Discuss Adaptability
The job requires someone who can adapt to change and work flexibly. Think of examples from your past experiences where you've had to adjust to new situations or processes. This will reassure the interviewer that you can thrive in a dynamic environment like Product Care Limited.