At a Glance
- Tasks: Process orders daily and handle customer enquiries with a friendly approach.
- Company: Join Product Care Group, a dynamic business in home appliance solutions.
- Benefits: Enjoy 33 days annual leave, health perks, and a birthday day off!
- Other info: Hybrid working options available after training; great career growth potential.
- Why this job: Be part of a supportive team and develop your skills in a flexible work environment.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
The predicted salary is between 25000 - 26509 £ per year.
We have an opportunity available for a friendly and enthusiastic individual to join our team in Hindley Green, Wigan as an Order Processing Clerk. In this role you will perform daily Order Processing activities ensuring that all deadlines are strictly adhered to. The role is offered on a full time, permanent basis working 35 hours per week, Monday-Friday. Flexible working hours; Standard working hours are 8am-4pm, earlier/later start/finish times available. You will also be required to work a couple of hours one weekend in four (on a rota basis).
What’s in it for you as our Order Processing Clerk?
- You’ll receive a competitive basic salary plus excellent company benefits including;
- 33 days annual leave including bank holidays
- Health and Wellbeing
- Enhanced Maternity/Paternity pay
- Prize incentives
- Cycle to work scheme
- Day off for your birthday
The role will be office based during the training period. Following this there will be an option for hybrid working; to work from home 1 or 2 days per week.
Key Responsibilities and Accountabilities:
- Perform daily Order Processing activities as per the schedule
- Deal with retailer enquiries in a timely and professional manner to foster good working relationships.
- Deal with customer enquiries efficiently and effectively to deliver the highest levels of customer service.
- Ensure that all Databases and core business systems are maintained promptly and accurately so that the information can be utilised by other departments within the business.
- Report/escalate any Order Processing related issues that may impact on the day to day operations.
Our ideal Order Processing Clerk will have the following skills / experience:
- 5 GCSE’s or equivalent including Maths and English
- Previous experience of working in a customer service/ administration environment desired
- Good oral and written communication skills
- Able to multi-task
- Administration and organisation skills
- Professional and flexible manner in the workplace
You should also possess the following personal attributes:
- Excellent communication skills, both verbal and aural
- Confident team player
- Adaptable to change
- Empathetic and sympathetic
- Keen to learn
- Ability to work under pressure
About us: Product Care Group is a privately owned, dynamic business, focused on providing home appliance solutions to retailers, consumers and business to business customers. We take care of the complete supply chain from product sourcing and factory management to home delivery and everything in between.
If you would like to be considered for this Order Processing Clerk opportunity then please click ‘Apply’ today, we’d love to hear from you.
Order Processing Clerk in Wigan employer: Product Care Group
At Product Care Group, we pride ourselves on being an excellent employer, offering a supportive and flexible work environment in Hindley Green, Wigan. Our team enjoys competitive salaries, generous annual leave, and unique benefits such as a day off for your birthday and a cycle to work scheme, all while fostering a culture of growth and collaboration. With opportunities for hybrid working and a focus on employee wellbeing, we are committed to helping our Order Processing Clerks thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Order Processing Clerk in Wigan
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Product Care Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Product Care Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processing Clerk in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Product Care Group:Your cover letter is your chance to shine! Tell us why you want to work at Product Care Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Product Care Group!
How to prepare for a job interview at Product Care Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
