At a Glance
- Tasks: Lead and optimise home delivery operations for a seamless customer experience.
- Company: Dynamic business providing home appliance solutions with a focus on quality service.
- Benefits: 33 days annual leave, birthday off, pension scheme, employee discounts, and enhanced parental leave.
- Other info: Opportunity for career growth in a supportive and customer-focused culture.
- Why this job: Join a fast-paced environment and make a real impact on home delivery services.
- Qualifications: Experience in logistics management, strong leadership, and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a driven and experienced Home Delivery Operations Manager who will be responsible for overseeing and optimising all aspects of our home delivery operations, ensuring efficient, cost-effective, and high-quality service to customers. This role focuses on leading operational teams, managing logistics performance, and delivering a seamless end-to-end customer experience.
Key Responsibilities
- Lead and manage day-to-day home delivery operations, ensuring service levels are consistently met or exceeded.
- Plan and optimise routing, scheduling, and dispatch processes to maximise efficiency.
- Monitor delivery performance metrics (e.g., on-time delivery, productivity, cost per drop) and implement improvements.
- Manage, coach, and develop Fleet & Home Delivery Teams.
- Foster a high-performance, customer-focused culture.
- Work with other departments to enhance delivery communication and overall service quality.
- Ensure full compliance with all health & safety regulations, company policies, and transport legislation.
- Manage operational budgets, controlling costs while maintaining service standards.
- Identify and lead process improvement initiatives.
About You
We’re looking for someone who is operationally strong, customer-focused, and able to lead teams in a fast-paced environment. You’ll have:
- Proven experience in logistics, distribution, or home delivery operations management.
- Strong leadership and people management skills.
- Experience managing high-volume, fast-paced operations.
- Strong analytical and problem-solving abilities.
- Knowledge of route planning, fleet management, and last-mile logistics.
- Excellent communication and stakeholder management skills.
Benefits
Our Home Delivery Operations Manager opportunity is offered on a full time, permanent basis in return for a competitive salary plus excellent company benefits including:
- 33 days annual leave per year including bank holidays.
- Day off for your birthday.
- Contributory Pension scheme.
- Employee discounts on electrical products.
- Enhanced Maternity/Paternity leave.
- Cycle to work scheme.
- Life Cover (Death in Service Payments).
About Us
Product Care Group is a privately owned, dynamic business, focused on providing home appliance solutions to retailers, consumers and business to business customers. We take care of the complete supply chain from product sourcing and factory management to home delivery and everything in between.
Home Delivery Operations Manager in Wigan employer: Product Care Group
At Product Care Group, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises employee growth and development. As a Home Delivery Operations Manager, you will benefit from a competitive salary, generous annual leave, and unique perks such as a day off for your birthday and a contributory pension scheme, all while working in a dynamic environment that values innovation and customer satisfaction.
