At a Glance
- Tasks: Be the first point of contact for customers, handling queries and complaints with enthusiasm.
- Company: Join Product Care, specialists in delivery and servicing of household electrical appliances.
- Benefits: Enjoy 33 days annual leave, hybrid working, and employee discounts on appliances.
- Other info: Full-time role with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real difference in customer experiences while growing your skills in a supportive team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25490 - 25490 € per year.
Do you have previous experience in a Customer Service role? Would you like to be part of a team that supports each other and celebrates success? If you are passionate about providing excellent Customer Service, this Customer Engagement Advisor position could be the perfect role for you!
Product Care are specialists in delivery, inventory management and white-glove servicing of large household electrical appliances. We’re looking for an enthusiastic individual to join our Customer Engagement team based in Hindley Green, Wigan to provide product, service and sales support to customers.
What’s in it for you?
- Our Customer Service Advisor opportunity is offered on a full time, permanent basis working 35 hours per week; Monday – Friday 9am – 5pm.
- You will receive a competitive salary of £25,490 per annum plus excellent company benefits including:
- 33 days annual leave per year (including bank holidays) plus an extra day off for your birthday!
- Hybrid working (2 days per week office based in Hindley Green, Wigan)
- Contributory Pension scheme
- Employee discounts off electrical appliances
- Enhanced Maternity/Paternity leave
- Life Cover (Death in Service Payments)
As our Customer Service Advisor you will be required to:
- Be the first point of contact for customers, dealing with queries and complaints
- Utilise relevant systems, databases and documents for managing customer contacts and accurately and completely recording returns / swap out / stock information
- Ensure customer queries are dealt with in a timely manner
- Follow the data protection procedure to confirm customer details when taking in or out bound calls
- Participate in the product training programmes to enhance product knowledge and skills
- Support Route Planning Team on various projects/tasks as directed
- Contribute to the financial accountability of the department
- Provide administrative support to the Customer Service Department
Our ideal Customer Service Advisor will have the following skills and experience:
- Experience in a similar role is essential
- 5 GCSE’s A-C (including English and Maths)
- Computer literate – able to use all MS packages
- Excellent oral and written communication skills
- Able to multi‑task and have good problem‑solving skills
- Good administration and organisation skills
For Hybrid working, IT equipment will be provided however you must have your own internet connection.
If you would like to join our team as our Customer Service Advisor then don’t delay, click 'Apply' today to be considered for this opportunity!
Customer Service Advisor in Wigan employer: Product Care Group
At Product Care, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued and celebrated for their contributions. Located in Hindley Green, Wigan, our Customer Service Advisors enjoy a competitive salary, generous annual leave, and the flexibility of hybrid working, all while being part of a dedicated team that prioritises employee growth and well-being. With excellent benefits such as enhanced maternity/paternity leave and employee discounts, joining us means becoming part of a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wigan
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Product Care. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous experience and how it relates to the Customer Service Advisor role. Use specific examples to demonstrate your problem-solving abilities and communication skills. We want to see how you can contribute to our team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re enthusiastic about joining us at Product Care!
We think you need these skills to ace Customer Service Advisor in Wigan
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled queries and complaints, so share specific examples that showcase your problem-solving skills and ability to multitask.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you’re a perfect fit for our Customer Engagement team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication skills shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Product Care Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how they relate to the role. Think of specific examples where you turned a negative customer experience into a positive one.
✨Familiarise Yourself with the Company
Do some research on Product Care and their services. Understanding their delivery and inventory management processes will help you answer questions more effectively and show your enthusiasm for the role.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customers or resolving complaints. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Communication Skills
Since excellent communication is key in this role, be sure to demonstrate your oral and written skills during the interview. Speak clearly and confidently, and don’t hesitate to ask for clarification if you don’t understand a question.
