At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries.
- Company: Join a supportive team at Product Care, specialists in household appliances.
- Benefits: Enjoy 33 days annual leave, hybrid working, and employee discounts.
- Other info: Full-time role with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25490 - 25490 € per year.
Do you have previous experience in a Customer Service role? Would you like to be part of a team that supports each other and celebrates success? If you are passionate about providing excellent Customer Service, this Customer Engagement Advisor position could be the perfect role for you!
Product Care are specialists in delivery, inventory management and white-glove servicing of large household electrical appliances. We’re looking for an enthusiastic individual to join our Customer Engagement team based in Hindley Green, Wigan to provide product, service and sales support to customers.
What’s in it for you? Our Customer Service Advisor opportunity is offered on a full time, permanent basis working 35 hours per week; Monday – Friday 9am – 5pm. You will receive a competitive salary of £25,490 per annum plus excellent company benefits including:
- 33 days annual leave per year (including bank holidays) plus an extra day off for your birthday!
- Hybrid working (2 days per week office based in Hindley Green, Wigan)
- Contributory Pension scheme
- Employee discounts off electrical appliances
- Enhanced Maternity/Paternity leave
- Life Cover (Death in Service Payments)
As our Customer Service Advisor you will be required to:
- Be the first point of contact for customers, dealing with queries and complaints
- Utilise relevant systems, databases and documents for managing customer contacts and accurately and completely recording returns / swap out / stock information
- Ensure customer queries are dealt with in a timely manner
- Follow the data protection procedure to confirm customer details when taking in or out bound calls
- Participate in the product training programmes to enhance product knowledge and skills
- Support Route Planning Team on various projects/tasks as directed
- Contribute to the financial accountability of the department
- Provide administrative support to the Customer Service Department
Our ideal Customer Service Advisor will have the following skills and experience:
- Experience in a similar role is essential
- 5 GCSE’s A-C (including English and Maths)
- Computer literate – able to use all MS packages
- Excellent oral and written communication skills
- Able to multi‑task and have good problem‑solving skills
- Good administration and organisation skills
For Hybrid working, IT equipment will be provided however you must have your own internet connection. If you would like to join our team as our Customer Service Advisor then don’t delay, click 'Apply' today to be considered for this opportunity!
Customer Service Advisor employer: Product Care Group
At Product Care, we pride ourselves on fostering a supportive and celebratory work environment for our Customer Service Advisors. Located in Hindley Green, Wigan, we offer a competitive salary, generous annual leave, and hybrid working options, ensuring a healthy work-life balance. With opportunities for professional growth and a strong emphasis on teamwork, joining our Customer Engagement team means becoming part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Product Care. Understand their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common queries or complaints you might face as a Customer Service Advisor. Role-play these situations with a friend to boost your confidence and communication skills.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle customer issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled queries and complaints, so share specific examples that showcase your problem-solving skills and ability to communicate effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention our focus on product care and how your skills align with what we’re looking for in a Customer Service Advisor.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Product Care Group
✨Know Your Stuff
Make sure you brush up on the company and its products. Familiarise yourself with their delivery and inventory management processes, especially since they deal with large household electrical appliances. This will show your enthusiasm and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you successfully handled customer queries or complaints. Highlight your problem-solving skills and how you managed to keep customers satisfied. This is crucial for a Customer Service Advisor role!
✨Practice Good Communication
Since excellent oral and written communication skills are key, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.
✨Be Ready for Hybrid Working Questions
As this role involves hybrid working, be prepared to discuss how you’ll manage your time and tasks effectively while working from home. Mention your internet setup and any tools you use to stay organised and connected with the team.
