At a Glance
- Tasks: Lead AI-driven customer operations and optimise systems for impactful research delivery.
- Company: Join MakerSights, a modern research partner for top retail brands.
- Benefits: Enjoy unlimited PTO, flexible hours, and a £1,500/year professional development stipend.
- Other info: Collaborate with a diverse team and define your growth path in a dynamic setting.
- Why this job: Make a real impact in a fast-paced environment while working with innovative AI technologies.
- Qualifications: 3+ years in consulting or market research; strong organisational and communication skills.
The predicted salary is between 45000 - 50000 £ per year.
Location: London, UK (remote)
Compensation: £45,000 - £50,000 + equity
Deadline: Please submit your application by May 26th!
TL;DR: We’re hiring a Customer Operations + Systems Architect to be the operational backbone of our research delivery engine. You’ll ensure every study runs on time, on spec, and at high quality. In doing so, you’ll build scalable systems to drive AI-native transformation.
Who We Are
MakerSights is a modern research partner for enterprise retail brands. We empower creative decision makers through tangible consumer insights by combining traditional research with the latest in Synthetic Research. Over the past 11 years, we’ve supported 75,000+ new product concept launches and analyzed 23+ million consumer product feedback for the world’s top brands, such as adidas, Ralph Lauren, New Balance, UGG, The North Face, and Reebok. Our deep industry knowledge and executive relationships present an unparalleled opportunity to build modern insight programs with AI-powered research at the core. We are backed by world-class investors, including Forerunner Ventures, Baseline Ventures, and G2 Venture Partners (which invests exclusively in innovations that battle climate change). This year, we are also on track to hit profitability.
Our Values
- A Bias For Action: Think and act courageously. Once a decision is made, commit yourself and take the first step.
- Continuous Learning: Always question the status quo. Be curious, communicate directly, and embrace change.
- For the Long Term: Play the long game regarding partnerships, product, and people.
- All About the People: Cultivate authentic relationships and lead with empathy. Our mission is serious, but our approach is fun.
What You’ll Do
- End-to-End Insights Delivery: Own a high volume of concurrent projects, from research design and participant recruitment to result analysis and quality assurance — all through agent orchestration harnessed by human expertise.
- Systems Architecture and Process Optimization: Build and iterate an AI-native operational engine that continuously maximizes our customer impact at an unmatched combination of speed, accuracy, and relevance.
- High-Volume Project Management: Coordinate deliverable timelines, ownership assignment, and tradeoffs, ensuring successful project delivery within defined scope and deadlines.
- Enterprise Account Support: Assist Customer Success Managers and Account Directors to monitor account health and inform strategies for product whitespace, utilization, and lifetime value.
- Product Feedback & Roadmap Enhancement: Work directly with Product, Data Science, and Engineering teams to communicate customer needs to scale internal operations, increase customer lifetime value (LTV), and promote platform engagement.
Who You Are
- Thriving in fast‑paced, dynamic environments.
- Juggling multiple workstreams without dropping details.
- Responding quickly and pragmatically when priorities shift or something breaks last‑minute.
- Being a builder & doer at heart, loving new tools and AI capabilities to make things more efficient, scalable, and delightful, and willing to roll up sleeves when systems fall short.
- Collaborating well cross‑functionally and asynchronously.
- Reading a room, managing expectations, communicating with nuance, and translating across customer needs and technical solutions.
- High‑agency and low‑ego: No job is ever too small.
- Excited to learn fast in an early‑stage company with significant impact.
- Passionate about the retail industry and/or consumer insights.
- Belief in the power of data to drive business impact and help the industry embrace modern ways of working.
What We Are Looking For
- 3+ years of experience in consulting, market research, and/or early‑stage (~Series A) startup.
- Familiarity with the retail industry — various stakeholders, their needs, and key decisions throughout the product‑development process.
- Strong organizational skills to manage multiple priorities and contexts in parallel.
- Ability to communicate effectively in a fast‑paced, async environment across timezones.
- Understanding of LLM capabilities, limitations, and practical applications for daily operations.
Why Join MakerSights
- Incredibly thoughtful and diverse team, including a London based team.
- Opportunity to define your growth paths: working directly with senior leaders in a dynamic, fast‑moving environment.
- No pre‑determined structure limits your scope.
- Unlimited PTO + flexible hours: trust on outcomes rather than tracking hours.
- £1,500/year professional development stipend; $200/month co‑working stipend; 3‑week sabbatical on your 3rd‑year anniversary; up to 10% matched pension contribution; Bupa dental and medical insurance.
EEO Statement
As an equal opportunity employer, we prohibit any unlawful discrimination on the basis of race, color, religion, military or veteran status, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information. These are our guiding principles and apply across all aspects of employment. At this time, we are unable to sponsor a work visa for this role.
AI-Driven Customer Operations Architect employer: ProducePay
At MakerSights, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters continuous learning and personal growth. Our London-based team enjoys the flexibility of remote work, unlimited PTO, and a generous professional development stipend, all while collaborating with industry leaders to drive impactful AI-native transformations in retail. Join us to be part of a diverse team where your contributions are valued, and you can truly make a difference in the world of consumer insights.
StudySmarter Expert Advice🤫
We think this is how you could land AI-Driven Customer Operations Architect
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at MakerSights or similar companies. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and mission. Show us how your experience aligns with our focus on continuous learning and a bias for action. We love candidates who can demonstrate their passion for the retail industry!
✨Tip Number 3
Practice your project management skills! Be ready to discuss how you've successfully juggled multiple projects in the past. We want to see that you can thrive in fast-paced environments and handle shifting priorities with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team and ready to take that first step towards making an impact.
We think you need these skills to ace AI-Driven Customer Operations Architect
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the retail industry and consumer insights! Share any relevant experiences or projects that highlight your love for this field. It’s all about connecting with our mission!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how you fit into our vision of AI-driven transformation!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at ProducePay
✨Know Your Stuff
Before the interview, dive deep into MakerSights and their approach to AI-driven research. Familiarise yourself with their projects and values, especially their focus on continuous learning and a bias for action. This will help you connect your experience with what they’re looking for.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed multiple projects simultaneously. Highlight your organisational skills and how you’ve successfully navigated shifting priorities in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration
Since the role involves working cross-functionally, prepare to share experiences where you’ve collaborated with different teams. Talk about how you’ve communicated effectively across various stakeholders and how you’ve translated customer needs into actionable insights.
✨Demonstrate Your Passion for Retail and Data
Express your enthusiasm for the retail industry and the power of data in driving business impact. Share any relevant experiences or insights that showcase your understanding of consumer behaviour and how it can inform product development and strategy.
