Internal Account Representative

Become a part of our dynamic and innovative team at Werner! Are you seeking an exciting career opportunity with the world's largest and most well-known ladders, storage, and access equipment brands? Our market-leading products and brands are widely used on job sites across the globe, and our team is dedicated to building relationships, gaining insights, and delivering exceptional customer service. We are seeking team players who are passionate about their careers and eager to contribute to the growth of our organisation. At Werner, we prioritise teamwork, integrity, customer focus, and continuous innovation, and we consider our people to be our most valuable asset. If you want to be a part of our success, we would love to hear from you.

Working on site at our Burton Distribution Centre. The Internal Account Representative will work closely with sales management, inside and outside, to build and develop relationships with new and existing accounts to provide an excellent sales experience and problem resolution.

Responsibilities:

• Proactively contact potential or existing customers, ask questions to understand customer requirements, close sales, inform them about a product or service using scripts from start to finish in a positive, efficient & professional manner.
• Develop professional relationships to determine customer’s needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction, customer loyalty and customer growth.
• Enter and update customer information in Salesforce.com and keep records of calls and sales and note useful information.
• Provide complete problem resolution for issues received through customers.
• Educate customers about features and benefits of product to improve brand loyalty and up-sell opportunities.
• Take and process orders in an accurate manner.
• Be able to actively plan and structure your workload to be efficient.
• Be able to look after your own accounts and help with workload when necessary.
• Actively participate in all necessary training development programs.
• Act as liaison on behalf of the customer and Werner to resolve problems both internally and externally.
• Understand and adhere to corporate policies & procedures.
• Always present a professional image to customers, vendors, and other departments.
• Participate in special projects and/or provide support to project teams regarding improvements or changes to existing programs or implementation of new programs.
• Proactively provide and communicate process & system improvement needs.
• Actively communicate and work with the entire team to ensure a cohesive and productive environment.
• Identifies and accurately evaluates both operating & customer requirements to get to the root of the problem.
• Understand and follow Quality Management System.

Qualifications:

Experience & Education:

• Required: Previous experience working in an Internal Sales, Telesales environment or an administrative support role with increasing responsibilities.
• Skills and knowledge of multiple software and business data systems.
• Demonstrable knowledge of customer service principles and best practice.

• Desired: Career background in account management and project management.
• Experience of working within a manufacturing or production environment would be advantageous to this role.

Key Competencies:

• Multi-tasking; able to manage multiple projects.
• Understands customer expectations.
• Integrates customer service in our culture.
• Works to meet defined goals & objectives.
• Understands and accepts changes.
• Builds & maintains organizational relationships across functions.
• Detail oriented.
• Able to adapt in a fast-paced environment.
• Able to comprehend overall business objectives for the entire Company.
• Strong written and oral communication.

WernerCo is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Werner is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to Werner are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. Werner will not tolerate discrimination or harassment of any kind based on these characteristics.