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- Tasks: Support online operations, manage customer service, and enhance user experience on ecommerce platforms.
- Company: Join a leading brand with nearly 20 years in creating unique merchandise collections.
- Benefits: Attractive salary, 25 days holiday, training opportunities, and exclusive company discounts.
- Why this job: Shape the digital presence of brands and drive growth in a dynamic ecommerce environment.
- Qualifications: Strong customer service skills and proficiency in MS Office; retail experience preferred.
- Other info: Inclusive workplace with excellent career development and social events throughout the year.
The predicted salary is between 24000 - 36000 £ per year.
LOCATION: Banbury, Oxfordshire, England
Date Posted: 8th December 2025
Sector: Brand & Account Management and Business Development
Job Type: Permanent
Reference: BAEC1225
Our Brand & business has almost 20 years' experience in creating merchandise collections for clients from all sectors. We offer an end-to-end service from design, production and quality control, through to supporting sales and marketing activity and distributing collections worldwide. Through distinctive design and uncompromising production quality, we express the brand’s essence and personality across the range, with roots in motorsport as a subsidiary of Prodrive.
As an Ecommerce Coordinator, you will support the day-to-day operations of our online platforms, ensuring accurate product listings, smooth navigation, and a positive customer experience. This role is ideal for individuals looking to build a career in ecommerce while taking ownership of customer service and order management. You will play a pivotal role in shaping the digital presence of our brands, driving growth through strategic initiatives, and ensuring our platforms deliver an exceptional user experience. Your leadership in customer service and order management will directly influence revenue growth and customer satisfaction.
Key Responsibilities- Lead customer service for ecommerce: Take ownership of responding to customer inquiries and concerns related to online orders, returns, and product information. Provide timely, accurate, and professional support across multiple channels.
- Order management and processing: Oversee the full order lifecycle, from placement to fulfilment. Liaise with the warehouse and fulfilment partners to ensure timely and accurate dispatch, resolve any issues, and keep customers informed.
- Assist with product content updates: Upload and maintain accurate product information, including descriptions, specifications, pricing, and images.
- Manage product categories and navigation to enhance user experience.
- Analyse website traffic, user behaviour, and feedback to identify areas for improvement in usability and customer journey.
- Collaborate with marketing and sales teams to support digital campaigns and promotions.
- Create targeted promotions and offers for different customer segments.
- Track KPIs such as conversion rates, customer acquisition costs, and customer lifetime value. Use web analytics and Excel tools (pivot tables, vlookups, etc.) to monitor performance.
- Work with ecommerce specialists to maintain website functionality, troubleshoot technical issues, and implement updates.
- Attend meetings and present performance figures to the ecommerce team.
- Other duties as assigned.
- Strong customer service skills with the ability to respond quickly and professionally.
- Ability to manage multiple tasks and work both independently and as part of a team.
- Proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook).
- Detail-oriented, proactive, and able to meet deadlines.
- Previous experience in retail or customer service is highly desirable.
- GCSEs or A-levels required (Bachelor’s degree in marketing, Business, or related field preferred).
- Basic knowledge of ecommerce platforms and MS Office Suite.
- Nice to have: Knowledge of automotive and motorsport industries.
What can we offer you?
- An attractive salary which will grow in line with your ongoing development and impact.
- 25 days holiday + birthday with an opportunity to purchase extra days.
- Training opportunities for continuing professional development.
- Car and pension salary sacrifice schemes.
- Paid time off for volunteering.
- Consultations with our Fit 4 Life expert.
- Social events throughout the year.
- Exclusive company discounts.
- Life assurance.
We are an equal opportunities employer. At Prodrive we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.
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Ecommerce Coordinator (Part Time - 30 Hours) in Banbury employer: Prodrive
Contact Detail:
Prodrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Coordinator (Part Time - 30 Hours) in Banbury
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to ecommerce. Think about how you can demonstrate your customer service skills and your ability to manage orders effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Ecommerce Coordinator (Part Time - 30 Hours) in Banbury
Some tips for your application 🫡
Show Your Passion for Ecommerce: When you're writing your application, let us know why you're excited about the ecommerce world! Share any relevant experiences or projects that highlight your enthusiasm and understanding of online platforms.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your customer service skills and any experience with order management or ecommerce platforms. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Prodrive
✨Know Your Ecommerce Basics
Before the interview, brush up on your knowledge of ecommerce platforms and how they operate. Familiarise yourself with common terms and processes like order management and customer service protocols. This will show that you're not just interested in the role but also understand its core functions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate clearly and professionally, as this is crucial for the Ecommerce Coordinator role. Remember, they want to see how you can maintain trust and satisfaction among customers.
✨Demonstrate Analytical Thinking
Since the role involves analysing website traffic and user behaviour, be ready to discuss any experience you have with data analysis. If you've used tools like Excel for tracking performance metrics, mention specific examples. This will demonstrate your capability to contribute to improving the customer journey.
✨Prepare Questions About the Company
Research the company’s history and its position in the motorsport and ecommerce sectors. Prepare thoughtful questions about their digital strategies and how they measure success. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
