Ecommerce Coordinator (Customer Service, Orders & Platform Support) in Banbury

Brandand (Brand&) has over 20 years' experience creating merchandise collections for clients across many sectors. We provide a complete service, covering design, production and quality control, through to supporting sales and marketing activity and distributing products worldwide. With strong roots in motorsport as a subsidiary of Prodrive, we are known for distinctive design and high production standards.

As an Ecommerce Coordinator, you will support the day-to-day running and performance of our online stores in a fast-paced, premium retail environment. The main focus of the role is taking ownership of customer service and order issues, making sure customers receive clear, timely and professional support. You will work closely with our warehouse and internal teams to resolve problems efficiently and accurately. Alongside this, you will help keep our online stores accurate and well organised by maintaining product information on Shopify and supporting product data work using our internal business system (IFS). Your work will help ensure listings are correct and that reporting can be relied upon.

What you'll own from day one:

• You will take ownership of customer service across our ecommerce stores, responding to customer enquiries, managing returns and exchanges, and resolving order issues such as delivery delays, cancellations, address changes and stock discrepancies.
• You will see problems through from start to finish and make sure customers receive clear, professional updates.
• You will manage order exceptions, working closely with our warehouse and fulfilment teams to investigate and resolve issues quickly.
• You will be responsible for maintaining accuracy on the Shopify website, making sure product listings are correct and up to date.
• You will support reporting and data checks, maintaining simple trackers in Microsoft Excel and pulling regular performance information from the website and reporting tools to support weekly updates.

What you'll develop into:

• Greater involvement in how products are presented on the website, including collections, categories, navigation and seasonal layouts.
• Supporting the setup and checking of sales events, promotions and product launches.
• Adding insight to reports, explaining what has changed, why it happened and what could be improved next.
• Taking on more responsibility for managing product data flows between our internal systems and the website, improving accuracy and efficiency.

Who are we looking for?

• You have strong customer service experience, ideally within an ecommerce environment, and you are confident handling complaints and order problems from start to finish.
• You take ownership rather than passing issues on, and you're comfortable communicating clearly and calmly with customers.
• You are highly detail-focused, with a practical, organised approach to your work.
• You naturally spot errors, correct them, and take steps to prevent the same issues happening again.
• You are comfortable working with systems and data, and not intimidated by online platforms or internal business systems.
• You are confident using Microsoft Excel for routine reporting and checks, and you understand the importance of accuracy and consistency when working with numbers and data.
• You can prioritise your workload in a busy environment, manage competing tasks, and communicate effectively with customers, warehouse teams and colleagues across the business.
• You have a sustainable commute to Banbury and are happy working in an onsite role, with one fixed remote day when business needs allow.

Advantageous but not essential:

• Experience managing products, pricing or content in Shopify.
• Experience working with internal business systems such as IFS or similar.
• Experience in premium or luxury retail environments.
• An interest in how online stores perform and how changes affect customer behaviour.
• An interest in automotive or motorsport.

What can we offer you?

• An attractive salary which will grow in line with your ongoing development and impact.
• 25 days holiday.
• Birthday leave (which increases with long service) with an opportunity to purchase up to 15 extra days.
• Training opportunities for continuing professional development.
• Onsite subsidised staff restaurant.
• Car and pension salary sacrifice schemes.
• Cyclescheme.
• Exercise classes.
• Paid time off for volunteering.
• Consultations with our Fit 4 Life expert.
• Social events throughout the year.
• Exclusive company discounts.
• Life assurance.

We are an equal opportunities employer. As part of the Prodrive Group we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application. Come and make a difference.