At a Glance
- Tasks: Guide customers through onboarding and help them succeed with ProdPad.
- Company: Join ProdPad, the leading product management software company with a supportive culture.
- Benefits: Enjoy stock options, 25 days holiday, private medical insurance, and flexible working.
- Other info: Remote role with occasional meet-ups; we value diversity and inclusivity.
- Why this job: Make a real impact by helping customers thrive and shaping the future of our product.
- Qualifications: 2+ years in SaaS customer-facing roles and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
About ProdPad: ProdPad is the original (and best) product management software, used by thousands of teams across the world to build better products. We give product managers a home for their product strategy — one place to map out vision and objectives, manage their roadmap, organize their backlog, and gather and analyze customer feedback. Founded in 2012, ProdPad’s founders invented the world-renowned Now–Next–Later roadmap, used by millions of product teams today. From our UK base, we support customers across industries — from government services to healthcare to publishing and beyond.
About the Job: As a Customer Success Manager at ProdPad, you’ll be right in the thick of it, working alongside our close-knit team to keep customers happy and engaged. We’re a small company, so you’ll have real impact and plenty of variety in your day. You’ll be our customers’ go-to person — the one who learns their challenges and shows them how ProdPad makes their work easier. From onboarding to renewal, you’ll be their advocate, guide, and partner. That means running onboarding calls and delivering demos via Zoom, answering questions via Help Scout and jumping into conversations in our Slack community. Through it all, you’ll be the voice that says, “We’ve got you,” helping customers get real value from ProdPad every step of the way. This role reports into our Head of Product.
What you’ll be doing:
- Guiding customers through onboarding — run kick-off calls, help configure accounts, and make sure every customer leaves with a clear plan for success.
- Digging into customer challenges — listen closely, ask smart questions, and connect the dots between customer needs and how ProdPad can solve them.
- Working across tools and systems — help customers with integrations like Jira, ADO, and Slack, spot configuration issues and collaborate with Support and Product.
- Become a ProdPad expert — learn our features inside out so you can show customers how to use them in their world.
- Advocate for the customer — bring their voice back into the product team to help shape what we build next.
- Track and improve success metrics — monitor adoption, usage, and engagement data, and step in proactively when customers look like they’re struggling ultimately helping us improve forecasting and retention.
- Responsible for Net Revenue Retention — Working with Sales to identify upsell opportunities across the customer base.
- Be a trusted partner — build relationships that go beyond support tickets, becoming a go-to advisor who helps customers succeed with ProdPad long after onboarding.
- Create helpful resources — from quick walkthroughs to knowledge base updates.
About you:
- A people person at heart — you love customer-facing work, solving problems, and making someone’s day easier.
- Comfortable in the fast-moving world of startups, where priorities shift and variety is the norm.
- Strong communicator — confident on calls, clear in writing, and adaptable to your audience.
- Organized — able to effectively triage asks from customers and the business to keep priorities on track.
- 2+ years in SaaS customer-facing roles (Success or Support).
- Experienced at delivering online demos of SaaS tools and showcasing value to customers.
- Comfortable with tools like HubSpot, Help Scout, and (of course) ProdPad, plus the usual suspects like Slack and Google Workspace.
- You’re proactive — reading between the lines to spot churn risks, dig out growth opportunities for Sales, and ask the right questions that keep customers moving forward.
- Pragmatic with automation — you know when to automate routine tasks to work more efficiently versus when to personalise for impact.
- Bonus points for experience with Mixpanel or other data tools, or a knack for digging into usage patterns to spot opportunities.
Don’t worry if you don’t tick every box — if this role excites you and you think you’d be a great fit, we’d love to hear from you!
Salary: £45-£55k depending on experience
Benefits:
- Stock options
- 25 days holiday (+ bank holidays), with 3 extra days after 3 years
- Private medical insurance + healthcare cashback scheme
- Pension contribution
- Pick out your own kit and tools
- Work–life balance you’ll actually feel
Flexible working: This is a full-time remote position, open to candidates based in the UK. Occasional travel for meet-ups may be required. We value diversity and are committed to nurturing an inclusive work environment.
Hiring process: 15 min hello with COO
Remote Customer Success Manager (Remote) in Devon employer: ProdPad
ProdPad is an exceptional employer that fosters a supportive and inclusive work culture, allowing you to make a real impact as a Remote Customer Success Manager. With flexible working arrangements, generous benefits including stock options and private medical insurance, and a commitment to employee growth, you'll thrive in a dynamic environment where your contributions are valued. Join us in helping customers succeed while enjoying a healthy work-life balance from the comfort of your home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager (Remote) in Devon
✨Tip Number 1
Get to know ProdPad inside out! Familiarise yourself with our product features and how they solve customer challenges. This way, when you chat with potential employers, you can show them you’re not just interested in the role, but you’re genuinely excited about what we do.
✨Tip Number 2
Practice your demo skills! Since delivering online demos is a big part of the Customer Success Manager role, grab a friend or family member and run through a mock demo. This will help you feel more confident and showcase your ability to communicate effectively.
✨Tip Number 3
Network like a pro! Join relevant online communities and engage with others in the SaaS space. Share insights, ask questions, and connect with people who might have leads on job openings. Remember, it’s all about building relationships!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making an impact at ProdPad.
We think you need these skills to ace Remote Customer Success Manager (Remote) in Devon
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've made a difference in previous roles, and why you believe customer success is key to a company's growth.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with SaaS tools and customer-facing roles, and connect your skills to what we’re looking for at ProdPad. We love seeing how you fit into our world!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use bullet points where possible to make it easy for us to see your qualifications and experiences. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ProdPad
✨Know ProdPad Inside Out
Before your interview, dive deep into ProdPad's features and how they benefit customers. Familiarise yourself with the Now–Next–Later roadmap and think about how you can articulate its value to potential clients. This will show your genuine interest and help you connect with the team.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully guided customers through challenges. Highlight specific situations where your proactive approach made a difference. This will demonstrate your ability to be the trusted partner that ProdPad is looking for.
✨Practice Your Communication Style
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or recording yourself to refine your delivery. Remember, you want to convey that you can adapt your style to different audiences.
✨Ask Insightful Questions
Prepare thoughtful questions about ProdPad’s customer success strategies and how they measure success metrics. This not only shows your enthusiasm but also your understanding of the role's responsibilities. It’s a great way to engage with the interviewers and leave a lasting impression.
