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- Tasks: Lead the shop floor, energising the team and delivering exceptional customer experiences.
- Company: Pro:Direct Soccer, a premium destination for football and fashion enthusiasts.
- Benefits: 28 days annual leave, up to 40% staff discount, and gym discounts.
- Why this job: Join a passionate team and immerse yourself in the vibrant world of football culture.
- Qualifications: Experience in retail, strong leadership skills, and a passion for football.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Pro:Direct Soccer is building a premium destination for football and football-inspired fashion. Our new store is a house of obsession for football performance and culture, offering a high-end retail experience that reflects our commitment to football players and fans. We are looking for passionate individuals who want to work closely with the game of football and contribute to our premium brand position. If you share our obsession for the beautiful game and its surrounding culture and fashion, apply now.
As a Retail Floor Manager/Supervisor, you will energise and lead the shop floor—driving standout customer experiences, inspiring high-performance selling, and delivering exceptional commercial results. You’ll champion brand values, raise standards, and motivate your team to shine, all while bringing ProDirect’s football and lifestyle culture to life with passion and pride.
- Lead the shop floor with energy—delivering outstanding customer service, engaging shoppers through strong product knowledge and authentic storytelling.
- Coach and motivate the team through real-time feedback, 1-2-1s, and daily leadership that builds capability, confidence, and high performance.
- Drive commercial results by reacting to trading patterns, using KPIs to inform priorities, and maximising sales through active selling and strong floor execution.
- Maintain excellent stock availability and visual merchandising standards while identifying opportunities to improve efficiency, consistency, and overall shop-floor impact.
- Represent and bring ProDirect’s football and lifestyle culture to life, staying tuned into trends, competitors, and community opportunities.
- Support recruitment, onboarding, and ongoing training to build a knowledgeable, engaged, high-performing team.
- Ensure safe, compliant, and efficient operations by following cash handling, loss prevention, health & safety, and regulatory procedures.
- Handle customer issues professionally, turning challenges into positive experiences and maintaining brand trust.
Experience and Skills of a Supervisor:
- Experience in a customer facing retail role, ideally within sport or lifestyle environments, with the ability to support or lead teams on the shop floor.
- Strong leadership presence—confident guiding others, giving direction, and motivating the team during fast-paced trading.
- Excellent communication and customer-service skills, with a customer-first mindset and calm, approachable manner.
- Solid commercial awareness, understanding retail performance drivers, KPIs, and how to maximise sales through strong floor execution.
- Good operational judgement—knowing when to act independently and when to elevate, while confidently delivering daily priorities.
- Strong organisational and visual standards focus, with an understanding of merchandising, stock processes, and maintaining an impactful shop floor.
- A proactive, hands-on attitude with ambition to develop further, supporting team success and the wider management team.
- Passion for football, sport, and lifestyle culture, with awareness of trends influencing customers both in-store and online.
Benefits of a Supervisor:
- 28 days of annual leave pro-rata.
- 3% Employer Pension Contribution.
- Staff discount of up to 30% (Pro:Direct Sport Online) and 40% (Do Clothing).
- National Gym discounts are available through Hussle and Nuffield Health.
- Employee Assistance Programme (EAP) through AXA Health for staff & family members.
- ‘Refer a friend’ policy, with bonus rewards for successful referrals.
- Enhanced Sick Pay Scheme for staff with over 5 years length-of-service.
What we look for in our team:
- Passion… without it, we would not be where we are today.
- A true team player—we work hard and play hard together.
- We don’t have time for lone wolves—we build everything together.
- A true desire to deliver outstanding customer-focused solutions.
Supervisor in Liverpool employer: Pro:Direct Sport
Contact Detail:
Pro:Direct Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Liverpool
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Pro:Direct Soccer's values, products, and culture. This way, you can show your passion for football and how you can contribute to their premium experience.
✨Tip Number 2
Practice your storytelling skills! When you're on the shop floor, engaging customers is key. Think of ways to share your own football experiences or product knowledge that can resonate with shoppers and create memorable interactions.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you've motivated teams in the past. Share specific examples of how you’ve driven performance and created a positive atmosphere, as this will highlight your fit for the Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pro:Direct team and contributing to our football and lifestyle culture.
We think you need these skills to ace Supervisor in Liverpool
Some tips for your application 🫡
Show Your Passion for Football: When you're writing your application, let your love for football shine through! Share your experiences and how they connect to the game and its culture. We want to see that you’re not just applying for a job, but that you genuinely care about the beautiful game.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading a team, so make sure to showcase any relevant leadership experience in your application. Talk about times you've motivated others or driven results—this will help us see how you can energise our shop floor!
Be Customer-Focused: We’re all about delivering outstanding customer experiences, so emphasise your customer service skills in your application. Share examples of how you've handled customer issues or created positive shopping experiences—this is key for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Pro:Direct Soccer!
How to prepare for a job interview at Pro:Direct Sport
✨Know Your Football
Make sure you brush up on your football knowledge before the interview. Understand the latest trends in football culture and fashion, as well as Pro:Direct's brand values. This will help you connect with the interviewers and show your passion for the game.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Think about times when you motivated your team or improved customer experiences. Be ready to discuss your approach to coaching and giving feedback, as this is crucial for the Supervisor role.
✨Demonstrate Commercial Awareness
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be prepared to discuss how you would use these metrics to drive sales and improve shop floor execution. Showing that you understand the commercial side of retail will impress the interviewers.
✨Engage with Authentic Storytelling
Practice how you would engage customers through storytelling about products. Think of ways to make the shopping experience memorable and how you can bring Pro:Direct’s football culture to life. This will highlight your customer-first mindset and creativity during the interview.