At a Glance
- Tasks: Lead the shop floor, deliver top-notch customer service, and drive sales.
- Company: Join a flagship football retail brand that blends sport, performance, and style.
- Benefits: Enjoy 28 days' leave, staff discounts, gym perks, and a supportive work environment.
- Other info: Great opportunities for personal growth and development in a fast-paced setting.
- Why this job: Be part of a vibrant team and immerse yourself in football culture every day.
- Qualifications: Retail experience, strong customer service skills, and a passion for football are essential.
The predicted salary is between 22000 - 26000 £ per year.
As a Retail Supervisor, you'll be a key presence on the shop floor, leading by example to deliver excellent customer service, strong sales performance, and high presentation standards. Working closely with the Assistant Manager and Store Manager, you'll support the day-to-day running of the store and act as a role model for Sales Assistants. While this is not a direct line management role, you'll play an important part in setting standards, supporting the wider team, and helping bring Pro:Direct's football culture to life for every customer.
Responsibilities
- Lead by example on the shop floor, delivering excellent customer service and confident product advice.
- Support the Assistant Manager and Store Manager with the day-to-day running of the store.
- Act as a role model for Sales Assistants by demonstrating high standards in service, selling and store presentation.
- Drive sales through active customer engagement, strong product knowledge and a premium service approach.
- Use KPIs and trading patterns to help prioritise activity and maximise store performance.
- Maintain high standards across visual merchandising, stock availability and overall shop-floor presentation.
- Help create a store environment that feels exciting, premium and relevant to football players and fans.
- Support new team members through day-to-day guidance and by sharing best practice on the shop floor.
- Handle customer queries and complaints professionally, helping turn challenges into positive outcomes.
- Follow all operational procedures, including cash handling, loss prevention, health & safety and compliance.
Qualifications
- Experience in a customer-facing retail role, ideally in sport, fashion or lifestyle retail.
- Confidence acting as a senior presence on the shop floor, with the ability to lead by example and support others informally.
- Strong customer service skills and confidence in building rapport with a wide range of customers.
- Good commercial awareness, including an understanding of sales targets, KPIs and conversion.
- Strong organisational skills and attention to detail across stock, standards and visual presentation.
- A proactive, hands-on approach and the ability to perform well in a fast-paced environment.
- A genuine passion for football and a strong awareness of football culture, product and trends in the UK and globally.
What we're looking for
- Bring energy, authenticity and a team-first attitude.
- Care deeply about customer experience.
- Love football and the culture around it.
- Want to develop, contribute and grow with the business.
Benefits
- Be part of a flagship football retail concept.
- Work for a brand at the intersection of sport, performance and style.
- 28 days' annual leave pro rata.
- 3% employer pension contribution.
- Staff discount of up to 30% at Pro:Direct Sport Online and 40% at Do Clothing.
- Gym discounts through Hussle and Nuffield Health.
- Employee Assistance Programme (EAP) through AXA Health for staff and family members.
- Refer a Friend bonus scheme.
- Enhanced Sick Pay Scheme for staff with over 5 years' service.
Retail Supervisor in Liverpool employer: Pro:Direct Sport Ltd
Pro:Direct is an exceptional employer that fosters a vibrant and dynamic work culture, particularly for those passionate about football. As a Retail Supervisor, you'll enjoy a supportive environment with opportunities for personal growth, competitive benefits including generous staff discounts and a robust pension scheme, and the chance to be part of a flagship retail concept that celebrates sport and style. Join us in creating an exciting shopping experience for football enthusiasts while developing your career in a company that values teamwork and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Pro:Direct Sport Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Pro:Direct Sport Ltd!
We think you need these skills to ace Retail Supervisor in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Pro:Direct Sport Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Pro:Direct Sport Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Pro:Direct Sport Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Pro:Direct Sport Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
