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- Tasks: Manage calls and book consultations for potential customers in a dynamic call centre.
- Company: Join Verisure, Europe's top provider of monitored security systems, protecting millions worldwide.
- Benefits: Enjoy perks like birthday leave, gym discounts, private healthcare, and a fun onsite coffee shop.
- Why this job: Be part of a diverse team, gain valuable skills, and contribute to customer peace of mind.
- Qualifications: Excellent communication, customer service skills, and basic IT proficiency required.
- Other info: Flexible part-time hours on weekends with opportunities for growth and development.
The predicted salary is between 12000 - 15000 £ per year.
Location: Newcastle, NE12 8BU
Salary: £22,250 pro rata + uncapped commission
Working Hours: 14 hours per week
Shift Pattern: 7 hour shifts between 8am-9pm on Saturday and Sundays (45 minute paid break included)
Holidays: 29 days pro rata including bank holidays increases to 31 days after 1 years service
Verisure are looking for Customer Booking Agents to join our growing Contact Centre department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Key Responsibilities
- Managing inbound and outbound calls and booking free consultation appointments for potential customers
- Creating prospects and recording data in the system
- Responding to pre-sale customer queries as well as supporting internally about the products/services we offer
- Liaising internally with various departments to finalize the booking process as well as contracts
Essential Skills
- Excellent customer service and organisational skills
- A polite, friendly, and informative telephone manner
- Ability to multitask effectively whilst keeping a high level of service quality
- Accurate data capture and typing skills
- Excellent communication skills with problem solving aptitude
- Competent IT and Microsoft Office skills
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Enhanced maternity and paternity.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry.
We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Customer Booking Agent (Part Time) employer: Prodinst
Contact Detail:
Prodinst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Booking Agent (Part Time)
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will help you develop a polite and friendly tone, which is essential for a Customer Booking Agent.
✨Tip Number 3
Showcase your organisational skills by preparing a system for tracking your calls and bookings. This will not only help you manage your time effectively but also impress potential employers with your proactive approach.
✨Tip Number 4
Network with current or former employees of Verisure on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Booking Agent (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Booking Agent role. Emphasise your customer service experience, organisational skills, and any previous call centre work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for Verisure and how your skills can contribute to their mission of providing peace of mind to customers.
Highlight Key Skills: In your application, clearly outline your excellent communication skills, ability to multitask, and proficiency in IT and Microsoft Office. Use examples from past experiences to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Prodinst
✨Showcase Your Customer Service Skills
As a Customer Booking Agent, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, highlighting your polite and friendly telephone manner.
✨Familiarise Yourself with the Company
Research Verisure and its mission to provide peace of mind through security solutions. Understanding their services and values will help you align your answers with what they are looking for in a candidate.
✨Practice Multitasking Scenarios
Since the role requires effective multitasking, consider practising scenarios where you manage multiple tasks simultaneously. This could involve role-playing with a friend or family member to simulate handling calls while recording data.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and career progression within Verisure. This shows your genuine interest in the role and the company.