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- Tasks: Enhance customer experiences by responding to inquiries and resolving issues via Zendesk.
- Company: Dynamic print-on-demand platform with a focus on innovation.
- Benefits: Fully remote role with flexible hours and opportunities for growth.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: 2 years of customer service experience and excellent written communication skills.
- Other info: Occasional office visits in Cardiff required; friendly approach is a must.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic print-on-demand platform is seeking a Customer Services Advisor to enhance customer experiences. This fully remote role involves responding to merchant inquiries via Zendesk, resolving issues effectively, and maintaining high service standards.
Candidates should have at least 2 years of customer service experience, excellent written communication skills, and a friendly approach. Occasional office visits in Cardiff are anticipated, and flexibility for hours (UK or US) will be required.
Join a growing team in an innovative industry!
Remote Multi-Brand Customer Services Specialist in Cardiff employer: Prodigi Group
Contact Detail:
Prodigi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Multi-Brand Customer Services Specialist in Cardiff
✨Tip Number 1
Make sure to brush up on your Zendesk skills! Familiarity with the platform can really set you apart from other candidates. We all know that being tech-savvy is a huge plus in customer service roles.
✨Tip Number 2
Practice your written communication skills. Since you'll be responding to inquiries, it’s crucial to convey information clearly and friendly. We recommend drafting responses to common customer queries to get into the groove!
✨Tip Number 3
Flexibility is key! Be prepared to discuss how you can adapt your hours to meet both UK and US customer needs. We want to see that you’re ready to jump in whenever the team needs you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Multi-Brand Customer Services Specialist in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Keep It Friendly and Professional: Since this role requires excellent written communication, ensure your application reflects a friendly yet professional tone. We’re looking for someone who can connect with our customers, so let your personality shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to align their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Prodigi Group
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past, as this role is all about enhancing customer experiences.
✨Familiarise Yourself with Zendesk
Since you'll be using Zendesk to respond to inquiries, it’s a good idea to get comfortable with the platform. If you have experience with similar tools, be prepared to share that knowledge during the interview.
✨Show Off Your Communication Skills
This role requires excellent written communication skills, so practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with customers in the past.
✨Flexibility is Key
Be ready to discuss your availability and flexibility for working hours. Since the role may require adapting to both UK and US time zones, showing that you're open to this will demonstrate your commitment to the position.
