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- Tasks: Lead the design and implementation of ServiceNow modules while enhancing client systems.
- Company: Join the UK's top age-inclusive jobs board, dedicated to empowering diverse talent.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Make a real impact by optimising IT services and collaborating with innovative clients.
- Qualifications: Experience with ServiceNow and ITIL concepts is essential; strong problem-solving skills are a must.
- Other info: Ideal for tech-savvy individuals who thrive in fast-paced, dynamic environments.
The predicted salary is between 48000 - 72000 £ per year.
Implementation of ServiceNow Modules, administration, improvement and support of the latest ServiceNow platform. Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow. Perform minor and major enhancements requests to a client's ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc. Facilitate roll out of new applications and modules in ServiceNow. Identify system deficiencies, recommend solutions as a trusted advisor to clients. Perform ServiceNow upgrade administration assistance to ensure clients leverage the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations.
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible. Ensure tool configuration consistency across development, testing and production environments. Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. Flexible and has the ability to manage multiple projects concurrently. Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting.
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus). Understanding of Agile based approach to software development (SCRUM experience a plus). Ability to work remotely and largely unsupervised, and to deliver to written requirements. Effective communication skills via verbal and non-verbal methods. Strong attention to detail. Problem solving ability. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories'. Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline. Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily.
Secondary Skills
- Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB).
- Understanding of the project delivery lifecycle and processes.
- Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components.
- Strong interpersonal skills with the ability to work well with all levels of staff.
- Consultative and analytical approach.
- Real world exposure to cloud technologies and S-a-a-S.
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.
Senior Snow Architect employer: Prodapt
Contact Detail:
Prodapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Snow Architect
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend webinars, join forums, and participate in local meetups to connect with others who work in the field. This can lead to valuable insights and potential job referrals.
✨Tip Number 2
Showcase your hands-on experience with ServiceNow by contributing to open-source projects or creating your own projects. This not only demonstrates your skills but also gives you practical examples to discuss during interviews.
✨Tip Number 3
Stay updated on the latest ServiceNow features and best practices. Follow relevant blogs, subscribe to newsletters, and engage with ServiceNow's official resources to ensure you're knowledgeable about current trends and updates.
✨Tip Number 4
Prepare for technical interviews by practising common ServiceNow scenarios and problems. Familiarise yourself with Glide objects and scripting challenges that may come up, as this will help you demonstrate your expertise effectively.
We think you need these skills to ace Senior Snow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience with ServiceNow, including specific modules you've worked on. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: In your cover letter, explain how your background aligns with the responsibilities of the Senior Snow Architect role. Mention your experience with Glide objects and your understanding of ITIL concepts to showcase your expertise.
Showcase Problem-Solving Skills: Provide examples in your application of how you've identified system deficiencies and recommended solutions in previous roles. This will demonstrate your consultative approach and analytical skills.
Highlight Remote Work Experience: Since the role requires the ability to work remotely and largely unsupervised, include any relevant experiences that showcase your self-management skills and ability to deliver results independently.
How to prepare for a job interview at Prodapt
✨Showcase Your ServiceNow Expertise
Make sure to highlight your extensive experience with ServiceNow modules and glide objects during the interview. Be prepared to discuss specific projects where you've implemented or enhanced ServiceNow functionalities, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Understand ITIL and Agile Concepts
Since the role requires a solid understanding of ITIL concepts and Agile methodologies, brush up on these topics before your interview. Be ready to explain how you've applied these principles in past projects, as this will show your ability to integrate best practices into your work.
✨Prepare for Technical Questions
Expect technical questions related to ServiceNow administration, configuration, and scripting. Review common scenarios and challenges you might face in the role, and think through how you would approach solving them. This preparation will help you respond confidently and effectively.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, so practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've communicated with clients and team members in the past, especially in high-pressure situations, to showcase your interpersonal skills.
