At a Glance
- Tasks: Lead the design and delivery of innovative ServiceNow solutions, focusing on Customer Service Management.
- Company: Join a forward-thinking tech company that values leadership and innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous learning and development.
- Why this job: Make a significant impact by driving scalable solutions in a dynamic environment.
- Qualifications: 6+ years in ServiceNow with strong technical and leadership skills.
Overview
We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform—with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.
Responsibilities
- 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
- Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
- Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
- Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).
- Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
- Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
- Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
- Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).
Requirements
- Excellent communication, stakeholder engagement, and technical documentation skills.
- Bachelor's degree.
- ServiceNow Certification - Good to Have.
#J-18808-Ljbffr
ServiceNow Technical Lead in Reading employer: Prodapt
Prodapt is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals passionate about Data & AI transformation. With a commitment to employee growth, we offer extensive training opportunities and the chance to lead impactful global projects in a dynamic environment. Our location provides unique advantages, including access to cutting-edge technology and a vibrant community of like-minded professionals.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Technical Lead in Reading
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Prodapt or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Prodapt.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Prodapt.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Prodapt that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace ServiceNow Technical Lead in Reading
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Prodapt.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Prodapt and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Prodapt
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Prodapt uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
