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- Tasks: Create engaging content and communication plans for Vodafone's IT transformation initiatives.
- Company: Join Vodafone, a leading tech company with a focus on innovation and collaboration.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Be the voice of change, showcasing impactful stories and driving engagement across teams.
- Qualifications: Experience in marketing communications and strong storytelling skills required.
- Other info: Dynamic role with a chance to shape the future of IT communications.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Marketing & Change Communications Consultant is responsible for telling the story of Vodafone Group Enterprise IT, ensuring that the value of our work (for example, market onboarding, ServiceNow programmes, and other strategic initiatives) is clearly understood, visible and celebrated across Vodafone OpCos and Group stakeholders. This is a hybrid role that blends marketing and change management.
As part of marketing, the consultant creates engaging newsletters, brochures, campaigns and visual assets that showcase key achievements and upcoming changes. As part of change management, the consultant shapes and executes communication and engagement plans that support the adoption of critical transformation programmes such as SN4B, ServiceNow rollouts and major platform changes.
The consultant does not need to be deeply technical but must be comfortable working with architects, product owners and delivery teams, translating technical input into clear, compelling and visually strong communications for business audiences.
Responsibilities
- Stakeholder Engagement & Discovery
- Build strong working relationships with Group Enterprise IT leaders, product owners, architects, programme managers and key business stakeholders across OpCos.
- Run structured content‑gathering sessions (interviews, workshops, drop‑in sessions) to capture:
- Progress and achievements in market onboarding and ServiceNow programmes.
- Upcoming releases, changes and impacts for OpCos and internal teams.
- Success stories and lessons learned from early‑adopter markets.
- Maintain a simple, living “communications pipeline” of topics, releases and stories that need coverage each month or quarter.
- Design and deliver a regular Group Enterprise IT newsletter for OpCos and internal stakeholders, highlighting:
- Key go‑lives and milestones.
- Market onboarding updates (for example, SNOW4Business, ServiceNow‑based journeys).
- Featured case studies and “wins” from different markets.
- What the programme is, why it matters and what changes it brings.
- How OpCos and functions benefit from Group‑led initiatives.
- Intranet pages, emails, town halls, Yammer/Workplace posts and presentations.
- Partner with programme/change leads to build communication and engagement plans for major transformation initiatives (for example, ServiceNow, SN4B, new portals, automation capabilities).
- Translate technical releases into clear “what this means for you” messaging for:
- OpCo CIO teams.
- Business owners and process owners.
- Frontline and operational teams as needed.
- “Coming soon” announcements.
- Launch campaigns.
- “What’s changed” / “new capabilities” updates.
- Adoption nudges and reminders.
- Position Vodafone Group Enterprise IT as a trusted, high‑value partner for OpCos by:
- Showcasing real‑world outcomes (time saved, processes simplified, user experience improved).
- Sharing stories of collaboration between Group and markets.
- The good work already delivered (especially in market onboarding and ServiceNow).
- The strategic direction and value of ongoing programmes.
- Define and manage a communications calendar (monthly/quarterly) covering:
- Newsletters.
- Programme updates.
- Launch communications.
- Leadership messages.
- Intranet / SharePoint hubs.
- Email distributions.
- Collaboration platforms (Teams/Slack/Yammer/Workplace).
- Internal events and webinars.
- Track engagement with key communications (open rates, click‑through, attendance on calls, stakeholder feedback).
- Use this data to refine content formats, messaging and channels, improving reach and relevance over time.
- Capture and present simple dashboards and narrative summaries to Group leadership on communication impact and stakeholder engagement trends.
Requirements
- Skills & Experience
- Strong experience in marketing communications and/or change communications, ideally within a large, complex organisation.
- Proven ability to translate technical/IT concepts (platforms, integrations, system changes) into clear, engaging, business‑friendly narratives.
- Excellent written and verbal communication skills in English, with the ability to tailor style and level of detail to different audiences (executives, OpCo teams, IT teams, business functions).
- Hands‑on experience producing newsletters, brochures / one‑pagers, slide decks and campaign‑style communications for internal stakeholders.
- Practical ability with visual and graphic design tools (for example, PowerPoint, Canva, Adobe tools or similar) to create simple, clean, on‑brand visuals.
- Experience working with multiple stakeholder groups and managing input, reviews and approvals.
- Strong organisation and planning skills, comfortable managing a steady pipeline of content and deadlines.
- Desirable
- Experience in telecoms, IT or digital transformation environments.
- Familiarity with ServiceNow or similar enterprise platforms (ITSM, CSM, HR, etc.) from a communications perspective.
- Background in change management (for example, exposure to ADKAR, Prosci or similar frameworks) and applying it to communications and stakeholder engagement.
- Experience working with distributed international teams and understanding cultural nuances across markets.
- Behaviours & Mindset
- Curious and proactive – actively seeks out stories, examples and data from technical and business teams.
- Listener and translator – can sit with architects or engineers, understand the essence of what they’re saying and turn it into clear messages and visuals.
- Storyteller – naturally frames updates as journeys, outcomes and benefits, not just features.
- Collaborative – works closely with programme leads, Group Comms, OpCo stakeholders and leadership without silos.
- Detail‑oriented but pragmatic – delivers high‑quality outputs without getting blocked by perfectionism.
- Calm under pressure – able to manage multiple parallel programmes and release cycles.
Example Expectations
- A regular, well‑structured Group Enterprise IT newsletter that OpCos find useful and actively reference.
- Visible, professional communication packs and brochures for major initiatives (for example, ServiceNow waves, SNOW4Business onboarding, key platform changes).
- Improved awareness and understanding in OpCos of what Group Enterprise IT is delivering and why it matters.
- Stronger engagement and two‑way communication between Group and markets around transformation programmes.
Marketing & Change Communications Consultant in Reading employer: Prodapt
Contact Detail:
Prodapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing & Change Communications Consultant in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your marketing and change communications work. Use visuals, case studies, and examples to demonstrate how you've made an impact in previous roles. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Don’t be shy about reaching out! If you see a role that excites you, apply through our website and follow up with a friendly email to the hiring manager. A little initiative can go a long way in making a memorable impression.
✨Tip Number 4
Prepare for interviews by practising your storytelling skills. Be ready to share specific examples of how you've successfully communicated complex ideas in a clear and engaging way. Remember, it’s all about showing how you can add value to their team!
We think you need these skills to ace Marketing & Change Communications Consultant in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in marketing and change communications. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Show Off Your Storytelling Skills: Since this role is all about telling compelling stories, include examples of how you've successfully communicated complex ideas in a clear and engaging way. We love a good narrative, so let your creativity shine!
Be Visual: If you have experience with visual design tools, mention it! Include links or attachments of any brochures, newsletters, or campaign visuals you've created. We appreciate a strong visual presence that aligns with our brand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Prodapt
✨Know Your Audience
Before the interview, research Vodafone Group Enterprise IT and its recent initiatives. Understand their communication style and the key stakeholders you’ll be engaging with. This will help you tailor your responses and demonstrate that you can effectively connect with various audiences.
✨Showcase Your Storytelling Skills
Prepare examples of how you've successfully translated complex technical concepts into engaging narratives. Be ready to discuss specific projects where your communication made a significant impact, especially in marketing or change management contexts.
✨Demonstrate Your Design Savvy
Familiarise yourself with visual design tools like PowerPoint or Canva. Bring along samples of newsletters, brochures, or campaign materials you've created. This will show your hands-on experience and ability to produce visually appealing content that aligns with brand standards.
✨Engage with Questions
Prepare thoughtful questions about the role and the team dynamics. Ask about their current communication challenges or how they measure the success of their initiatives. This shows your curiosity and proactive mindset, which are key traits for this position.
