Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support OSS applications, manage fault tickets, and improve service quality.
- Company: Join a dynamic team focused on data centre network builds.
- Benefits: Enjoy hybrid work flexibility with remote options and occasional site visits.
- Why this job: Be part of a crucial project that enhances network infrastructure and customer experience.
- Qualifications: SC cleared or SC eligible candidates preferred; immediate starters only.
- Other info: Opportunity to work on innovative IT system improvements and documentation compliance.
Role: Operational Systems Support (OSS) Engineer
Duration: 3 months starts with
Location: Warwick / Wokingham / Corsham / Farnborough
Mode: Hybrid – the vast majority of work is expected to be remote – however there may be occasional travel to customer sites.
Candidate expected to start the role immediately hence look for Immediate Starters ONLY. SC cleared or SC Eligible required.
Project name/description: DCE Programme – data centre network build.
Job specs:
- As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement.
- Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required.
- Carry out the resolution of fault tickets and application administration where required on the OSS estate.
- Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.
- Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR.
- Create/Review & Modify documentation within the documentation library to comply with relevant standards.
- Work with the development team(s), reviewing and making recommendations for IT system improvements.
- Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards.
- Customer related projects (MACDs): Onboarding devices onto StableNet SNMP (Automated Network and Service Management system), Device discovery, Configuring monitoring datapoints, Setting alerts, Report creation, Supporting fault management, Defect remediation support.
Overview: Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support.
Contact Detail:
Prodapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support System Engineer
✨Tip Number 1
Familiarise yourself with the specific OSS applications mentioned in the job description. Understanding how these systems work and their common issues will give you an edge during interviews, as you'll be able to discuss relevant experiences and solutions.
✨Tip Number 2
Network with professionals already working in operational support roles or similar positions. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of fault management and ticket resolution processes. Being able to articulate your approach to managing and resolving technical issues will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Prepare to discuss your experience with documentation and compliance standards. Since the role involves creating and reviewing documentation, showcasing your attention to detail and understanding of compliance will set you apart from other candidates.
We think you need these skills to ace Operations Support System Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Operations Support System Engineer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in operational systems support, fault management, or IT system improvements. Use specific examples to demonstrate your ability to manage fault tickets and work collaboratively with IT teams.
Showcase Technical Skills: Make sure to include any technical skills that are relevant to the role, such as experience with SNMP, network management systems, or documentation standards. Mention any certifications or training that may be beneficial for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your availability for immediate start and your willingness to travel to customer sites when necessary.
How to prepare for a job interview at Prodapt
✨Understand the Role
Make sure you have a solid grasp of what an Operations Support System Engineer does. Familiarise yourself with the responsibilities outlined in the job description, especially around fault ticket resolution and application administration.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, particularly in areas like network management and system security. Highlight any relevant experience with OSS applications or similar systems to demonstrate your capability.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing fault tickets or collaborating with IT teams. Think of examples from your past experiences that showcase your problem-solving skills and customer focus.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the DCE Programme, and how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
