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- Tasks: Support OSS applications, manage fault tickets, and improve service quality.
- Company: Join a dynamic team focused on data centre network builds.
- Benefits: Enjoy hybrid work flexibility with remote options and occasional travel.
- Why this job: Be part of impactful projects while enhancing your IT skills in a collaborative environment.
- Qualifications: SC cleared or SC eligible candidates preferred; immediate starters only.
- Other info: Opportunity to work on customer-related projects and improve IT system reliability.
Role: Operational Systems Support (OSS) Engineer
Duration: 3 months starts with
Location: Warwick / Wokingham / Corsham / Farnborough
Mode: Hybrid – the vast majority of work is expected to be remote – however there may be occasional travel to customer sites.
Candidate expected to start the role immediately hence look for Immediate Starters ONLY. SC cleared or SC Eligible required.
Project name/description: DCE Programme – data centre network build.
Job specs:
- As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement.
- Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required.
- Carry out the resolution of fault tickets and application administration where required on the OSS estate.
- Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.
- Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR.
- Create/Review & Modify documentation within the documentation library to comply with relevant standards.
- Work with the development team(s), reviewing and making recommendations for IT system improvements.
- Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards.
- Customer related projects (MACDs): Onboarding devices onto StableNet SNMP (Automated Network and Service Management system).
- Device discovery.
- Configuring monitoring datapoints.
- Setting alerts.
- Report creation.
- Supporting fault management.
- Defect remediation support.
Overview: Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support.
Operations Support System Engineer employer: Prodapt
Contact Detail:
Prodapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support System Engineer
✨Tip Number 1
Familiarise yourself with the specific OSS applications mentioned in the job description. Understanding how these systems work and their common issues will give you an edge during discussions with our team.
✨Tip Number 2
Brush up on your knowledge of fault ticket resolution processes. Being able to discuss your experience with managing and resolving tickets will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Showcase your ability to work collaboratively with IT teams. Highlight any past experiences where you’ve successfully worked with different teams to implement standard fixes or improve service delivery.
✨Tip Number 4
Prepare to discuss your approach to documentation management. Being able to articulate how you ensure compliance with standards and maintain accurate documentation will be crucial for this role.
We think you need these skills to ace Operations Support System Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Operations Support System Engineer position. Highlight key skills such as fault management, application administration, and customer focus in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the OSS Engineer role. Emphasise any previous work with IT systems, fault resolution, and documentation management to showcase your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are an ideal fit for the role. Mention your immediate availability and any SC clearance or eligibility, as this is a requirement for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the OSS Engineer role.
How to prepare for a job interview at Prodapt
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an OSS Engineer. Familiarise yourself with fault ticket management, application administration, and how to improve service reliability. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with network infrastructure, monitoring systems like StableNet SNMP, and any relevant IT system improvements you've contributed to. Highlight specific examples where you've successfully managed fault tickets or improved service quality.
✨Emphasise Team Collaboration
Since the role involves working with various IT teams, be ready to talk about your experience in collaborative environments. Share examples of how you've worked with others to develop standard fixes or manage customer-related projects effectively.
✨Prepare Questions for Them
Have a few insightful questions ready to ask the interviewers. This could include inquiries about the DCE Programme, the team dynamics, or how they measure success in the OSS Operations team. It shows your genuine interest in the role and the company.
