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- Tasks: Design and implement innovative solutions for service operations and managed services.
- Company: Leading tech firm focused on transformative service delivery.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of service operations with cutting-edge technology.
- Qualifications: 8-12+ years in solution architecture with strong technical and leadership skills.
- Other info: Collaborative environment with a focus on AI-driven automation and operational excellence.
The predicted salary is between 60000 - 84000 £ per year.
We need an experienced solution architect with 8-12+ years who works closely with the Business Systems Architect on service operations platforms and managed services delivery. Embedded in workstreams, you break down strategic designs for service operations into implementable features whilst ensuring operational stability, cost-to-serve improvement and customer-facing managed services quality.
Essential Experience
- End-to-End Solution Design & Leadership
- Proven experience creating E2E architectures for service operations with business and operational stakeholders
- Skilled in HLD/LLD documentation, UML and architecture tooling
- Balances functional and non-functional requirements (scalability, resilience, security, cost) for operational systems
- Effective in cross-functional, multi-vendor service delivery environments
- Familiar with Agile delivery practices and Behave/BDD (Gherkin syntax) for collaborative workflows
- Service Operations Platforms & Architecture
- Service operations platforms: ServiceNow (ITSM, ITOM, AIOps, CMDB, Service Catalogue, Automation), Entuity (network monitoring), Netbrain (network automation and documentation), Dynatrace (APM, observability, SRE)
- Business systems domain knowledge: BAU applications (sales, service, enterprise systems) and service operations platforms including Service Desk, AI Ops, Lead-to-Cash operational processes (Pricing/Design/Quoting/SRM), billing, inventory
- Understanding how operational platforms support managed services delivery and cost optimisation
- Systems Integration & Event-Driven Architecture
- Systems integration: linking together service operations platforms, BAU applications and NaaS capabilities
- Expertise in integration patterns (OpenAPI, REST, gRPC, GraphQL)
- Strong background in pub/sub and event brokers (Kafka, RabbitMQ) including security (TLS/SASL), scaling and schema evolution
- API Development & Integration
- Strong expertise in API lifecycle design using OpenAPI specifications
- Knowledge of headers, correlation/tracking IDs, authentication/authorisation and versioning
- Hands‑on API design connecting service delivery systems with operational platforms
- Service Operations Automation & Observability
- Service operations automation: process automation patterns, AI‑driven optimisation, billing automation, inventory accuracy improvement, self‑service capabilities that reduce manual propensity
- Operational excellence: comprehensive observability including metrics, logging, distributed tracing and telemetry
- Proficient with observability frameworks (Prometheus, ElasticSearch, Grafana, Dynatrace) for metrics, logs and traces
- Product & Data Foundations
- Strong grasp of data/information modelling for service operations interoperability
- Proficient in backend programming (Python, Java, C++)
- Experienced in data persistence across SQL (Postgres, MySQL), NoSQL (Cassandra, MongoDB) and TSDB (TimescaleDB, InfluxDB, Prometheus TSDB)
- Skilled in schema design, optimisation and performance tuning for operational systems
- Highly Desirable Cloud Services & Distributed Systems
- Experience designing for multi‑cloud, hybrid and on‑prem service delivery environments
- Skilled in cloud‑native patterns for service operations (PaaS, SaaS, serverless, containers, orchestration)
- Cloud platforms: AWS or GCP commonly used services
- Strong understanding of distributed systems and transaction management for service operations
- Platform Technologies & BSS Vendor Platforms
- Open source workflow engines (Temporal)
- Stream/batch processing (Flink, Spark)
- Test automation: Robot Framework and BDD - can review BDD robot files
- BSS vendor platforms: Salesforce, Amdocs, Ciena
- BSS/OSS proficiency: awareness of Product Catalogue, CPQ, SOM, EPC and their interactions
- Telecom domain knowledge: basic knowledge of WAN, overlay and security products
- Service Operations Technologies & Automation
- SRE practices: Dynatrace and Prometheus best practices
- NaaS integration: how service operations systems integrate with network-as-a-service models
- Telco & Delivery
- Leads architectural decision-making for service operations transformation
- AI/Agentic: enthusiasm for AI-driven process automation in service operations and managed services
- Architecture governance: Design Authority, ACF, DRT participation
- Agile/SAFe delivery
- Telco operations and cost-to-serve metrics understanding
- TMF standards awareness for service operations
SOLUTION ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES in Birmingham employer: Prodapt
Contact Detail:
Prodapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOLUTION ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. It’s all about making those connections that could lead to your next opportunity.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, don’t be shy about sharing them. Whether it’s a project you led or a problem you solved, having tangible evidence of your expertise can really set you apart from the competition.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their service operations platforms, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace SOLUTION ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your expertise in service operations platforms and architecture, as well as your experience with E2E solution design.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Solution Architect role. Share examples of how you've successfully led projects in cross-functional environments and your familiarity with Agile practices.
Showcase Your Technical Skills: Don’t forget to include your technical proficiencies, especially in API development, systems integration, and observability frameworks. We want to see your hands-on experience with tools like ServiceNow and Dynatrace.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Prodapt
✨Know Your Architecture Inside Out
Make sure you’re well-versed in end-to-end solution design and can discuss your experience with HLD/LLD documentation. Be ready to explain how you've balanced functional and non-functional requirements in past projects, as this will show your depth of knowledge.
✨Familiarise Yourself with Key Technologies
Brush up on the specific service operations platforms mentioned in the job description, like ServiceNow and Dynatrace. Being able to speak confidently about these tools and how they integrate into managed services will set you apart from other candidates.
✨Demonstrate Agile Mindset
Since familiarity with Agile delivery practices is essential, prepare examples of how you've successfully worked in Agile environments. Discuss any experience with Behave/BDD and how it has improved collaboration in your previous roles.
✨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview that require you to think critically about systems integration and event-driven architecture. This will demonstrate your ability to apply your knowledge practically and your readiness for real-world challenges.